-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
On Saturday 28 December 2002 05:58, Bruno Prior wrote:
> Ralph De Witt wrote:
> >>How on earth can a support incident only cost $10? That doesn't even pay
> >>for an employee to read the incident report.
> >
> > Because Mandrake employee's do not due tech support, Mandrakes Expert
> > problem solvers are all users. [Snip]
> > The few times I used Mandrake Expert when I bought boxed sets, I found
> > the actual support to be next to worthless (my opinion)
>
> Exactly. You get what you pay for.
>
> Support needs to be a significant revenue stream for any Free Software
> business. Mandrake's support model is seriously flawed, and consequently
> they are struggling with their revenue streams.
>
> They need to provide some means to escalate support issues from
> MandrakeExpert to Mandrakesoft employees, and charge significantly more
> for such support. In return, such escalated incidents need to guarantee
> decent response times.
>
> Cheers,
>
> Bruno Prior
Agreeded. The current support system just left a bad taste in my mouth.
- --
Yours,
Ralph.
It said Use Windows XP or better, so I installed SuSE-Linux 8.1
Register Linux User 168814 ICQ #49993234 AIM ralphdewitt jabber.org
ralphdewitt
GPG Public Key available at http://www.keyserver.net
Key fingerprint = 6426 1CFF 0987 9D51 76D6 06BC F22A CFF4 559A 03E7
Kernel version 2.4.19-4GB
Current Linux uptime: 1 days 11 hours 28 minutes.
-----BEGIN PGP SIGNATURE-----
Version: GnuPG v1.0.7 (GNU/Linux)
iD8DBQE+Dhr1mmsm1DCXO8QRAm3mAKCbW1z2wgxc7f/NcNCX4wxKk+KKjwCgpIrK
O4a2H0fznhWIz74xHY8ksjI=
=gJWr
-----END PGP SIGNATURE-----
