On Saturday 28 December 2002 09:58 pm, Bruno Prior wrote: > They need to provide some means to escalate support issues from > MandrakeExpert to Mandrakesoft employees, and charge significantly more > for such support. In return, such escalated incidents need to guarantee > decent response times.
I haven't ever needed to do this, but if I did it would be priceless. Certainly, I would feel much more confident in recommending Mandrake for serious businesses if it were in place. Cheers; Leon
