I agree, BOB White has helped me in the past, but as stated he is retiring soon....
My problem with Unviar is that I own a business, and if I ever treated my customers like this order has gone, I would be out of business. It would be a whole different deal if they were forced to take a loss at the price they quoted. But they are not, some bean counter figures that there is a demand so raise the prices... that is wrong. and does not build much goodwill. So since Univair is not really interested in my business, I WILL take it some where else. I am just one guy and it is my option to do that. If you guys find Unviar a fair company with great customer support that is great. Me I'll look for others to do business with. ----- Original Message ----- From: G/F Alon S/N149 <[EMAIL PROTECTED]> To: <[email protected]> Sent: Wednesday, January 19, 2000 10:21 AM Subject: [COUPERS] Retirement > Bob White, is production manager for UNIVAIR. He has been with them (I > think) over 25-years. He has informed me that he is going to retire at the > end of February. My dealings with Bob White have always been the best. He is > most helpful and has always been aware that a customer is important. He was > NOT in charge of making the decisions on the baggage kit order! Those > decisions came from upper management and passed down to him to execute. > That is NOT the way I ran my business for over 45 years. As President and > CEO, I REQUIRED that all complaints from customes be answered by ME > PERSONALLY! I did NOT want to hand the dirty work off to an employee, then > HE/SHE could take all the gruff. > I never have never been called, or had the opportunity to talk to the > president, or upper management at UNIVAIR about this order. To me, that is a > shame. How they run their operation is THEIR buisness. It is just not the > way I would run it. > I want to thank Bob White for the professional manner in which he has > handled this unfortunate situation. He is "Mr. Nice Guy" in my book! > I do hope he enjoyes his retirement. He has earned it! > George Frebert > > > > > > _______________________________________________________ > Get 100% FREE Internet Access powered by Excite > Visit http://freeworld.excite.com > > > __________________________________________________________________________ __ ____ > To unsubscribe from this list please send mail to [EMAIL PROTECTED] > > _____________________________________________________________ > Check out the new and improved Topica site! > http://www.topica.com/t/13 __________________________________________________________________________ ______ To unsubscribe from this list please send mail to [EMAIL PROTECTED] _____________________________________________________________ Check out the new and improved Topica site! http://www.topica.com/t/13
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