I'm using RAV Antivirus with Courier, and while I've been trying to resolve 
this issue with the RAV antivirus people, they aren't quite grasping the 
problem.

When RAV is active, occasionally (on what we think is triggering RAV's spam 
filters), the following shows up in the log:

Mar 13 15:56:33 mail courieresmtpd: [ID 702911 mail.error] 
error,relay=207.46.182.229,ident=MAILER-DAEMON,from=<[EMAIL PROTECTED]>: 
500 REJECT - RAV AntiVirus plugin for the Courier MTA has found a virus in 
the e-mail you are about to send. Your message is not...

However, what happens is RAV continues to deliver the message via it's 
reinjection (as it is instructed to do - we do NOT tell RAV to reject 
anything).  The remote side (which is broken) retries to send the message a 
few minutes later.  This results in the person getting hundreds of the same 
message. 

This is obviously a RAV Antivirus issue, and I am trying to work with their 
tech support as well, but I'm wondering if anyone on this list seen this 
behavior before and can shed some light on it.  The core issue, as we see it, 
is the issuing of that 500 REJECT message.  Our actions file for RAV is 
completely devoid of any reject commands.

-- 
Andrew Gray
Systems Administrator
College of Engineering
University of Nevada, Las Vegas



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