Quite the contrary here at IndyHall.

Almost exactly 25% of our membership is resident, while the rest is of the
migrant nature, using IndyHall as a periodic "escape". Also, I still think
non-small-businesses (independent, sole proprietorships, and remote workers)
are the bulk of our membership. We have a few people that could be
considered "start-up" as well, though for the most part the startup-culture
isn't part of what we do.

Every day we have at least a few people dropping in, some members some not,
but the turnover is absolutely an important (and lively) part of our
culture.

We've done specific things to make it more welcoming for the migrant
members, from designing desk clusters that are mixed full time and flex
desks, to holding member lunches most fridays, to show and tells that are
open to the public...even using basecamp and campfire for in-office
communication lets people who aren't at IndyHall every day get involved in
the action.

Our membership is now over 100 people, but only ~25% of those have permanent
desks. I'd say 50% of our paying membership rarely uses desks at all, but
continues membership due to all of the corollary benefits, events, etc.

I think that our current revenue split is something like 65% full time 35%
part time & dropins, but ALL of our membership levels have shown increase
over the last 6 months since moving into our new office.

Unfortunately, I don't have hard statistics from our first 12-18 months, but
I'm fairly confident we started out building a strong full time presence,
which became the primary attraction for all of the non-full time members.

Fact is, there ISN'T much reason to leave your house if all you're going to
is a desk on the other side of town. That's boring.

If there's guaranteed to be some smart, interesting, creative, talented, and
motivated people at the desks next to you, though, now there's a benefit
worth leaving your house (and paying) for!

Furthermore, I think the fact that the existing "anchor" tenants are
businesses/pre-existing teams is another barrier for drop ins. It's much
harder to socially integrate teams than it is individuals. You have to break
down their clique behaviors, whereas a bunch of "loosely joined" individuals
is much easier to approach.

This is the main reason that typically, we have discouraged and even said no
to renting to pre-existing teams and small businesses. We've periodically
made exceptions, but each time, the short-term benefit (more revenue) was
met with marginal long-term benefit (stronger community).

That's us, though. We know what we've been best at, and continue to find
ways to make that even better, and available to more kinds of people.

-Alex

-- 
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Alex Hillman
im always developing something
digital: [email protected]
helpful: www.unstick.me
visual: www.dangerouslyawesome.com
local: www.indyhall.org



On Fri, Nov 20, 2009 at 5:49 PM, gerard <[email protected]> wrote:

> > Only issue:  Not one commuter or telecommuter.  Everyone here is small
> > business, consultant, social media....
>
> My partner and I recently visited Qwirk and Sandbox in Columbus,
> Ohio.  Interestingly, both said that drop-in traffic was almost non-
> existent.  My observation was that most revenue was from full-time
> membership, and most full-time members were small businesses (with
> great diversity: screen-printing, photography, attorneys, engineers!),
> as opposed to freelancers and telecommuters.
>
> This was non-intuitive to me because originally I thought coworking
> mostly appealed to individuals working from home.  But I have now come
> to believe that, while initial fanfare brings in a lot of traffic at
> first, over time, people who work from home really don't mind working
> from home.
>
> So relying on drop-in traffic to sustain the space seems to be a
> losing proposition, and the real "bread-and-butter" lies in small
> businesses needing office space signing up for full-time memberships.
>
> Have others found this to be the case?
>
> Thanks for any input,
> Gerard Sychay
> http://cincycoworks.com
>
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