Sorry to hear of this. Could be he felt attacked if your wording hinted that 
others felt this way but you were the messenger. It would leave him wondering 
who exactly felt that way... and since he'd never know since they didn't 
approach him it would create tension, for that person at least, any time they 
interacted with another member.
If your approach was simply the manager reminding someone about points in the 
membership agreement, then you are dealing with an overly sensitive and 
insecure person, and if not this incident then something else would be cause 
for sensation.
Just stay calm and keep on.
Shane

On 2011-05-18, at 6:50 PM, Bianca Rico wrote:

> I was recently asked by three of my shared members to approach another shared 
> member about his loud phone conversations. I thought since we are all friends 
> he wouldn't take it so personally if I just directly asked him to be a bit 
> more conscious of his noise levels when on the phone in the shared work 
> space. Unfortunately, he took it personally and requested to cancel his 
> membership.  I didn't want this other member to feel targeted which is why I 
> thought if I approached him directly in a nice way he would just lower his 
> voice or use the break room or one of the two conference rooms for his phone 
> calls.
> 
> Any how, how have any of you dealt with loud members. I often received the 
> reply ," Well this is coworking its not supposed to be quite!" , but I don't 
> think that's entirely fair. Plenty of members are on the phone making sales 
> or discussing with clients, but some are just WAY louder than others. 
> Thoughts?
> 
> -- 
> Sincerely,
> Bianca Rico
> Client Services
> MiamiShared.com
> Tel: 305-929-8688, ext. 143
> Fax: 305-397-1250
> http://www.miamishared.com
> 
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