His cancelled membership may be a net gain for you. The impact one person's negative energy has on a whole space is remarkable; just one toxic presence repels countless would-be coworkers who might otherwise have signed up.
Whenever I encounter such a situation, I take it as a sign that our process of onboarding new members needs to be improved. If I'm doing my job perfectly right, it should be nearly impossible for someone to disrespect the community-- even while remaining open to drop-ins. On Wed, May 18, 2011 at 11:10 AM, Alex Hillman <[email protected] > wrote: > He sounds like a bad egg, selfish types don't last long. > > I wouldn't worry about him canceling his membership, he sounds like he > wouldn't have lasted long or contributed much. > > -Alex > > /ah > indyhall.org > coworking in philadelphia > > > On Wed, May 18, 2011 at 11:04 AM, Bianca Rico <[email protected]>wrote: > >> One member approached him, and three approached me. The one member said >> he responded with, >> "Coworking isn't supposed to be quite!" So I guess he ignore her. This is >> true, I would like members to feel that they can work it out amongst >> themselves but were still getting the hang of dealing with minor issues. >> >> >> >> >> >> On 5/18/2011 10:51 AM, Alex Hillman wrote: >> >> Were they complaining to you, or to him? >> >> That is, had they approached him and he ignored them, and then came to >> you? >> >> Regardless of phone etiquette, if they're coming straight to you, that's >> a systemic issue you might want to solve sooner than later. You'll find lots >> of joy in having members that know how to work out their problems without >> you. >> >> Far worse things than noisy phone usage will happen if people are really >> collaborating, so starting early and with simple issues like this can be >> very valuable! >> >> -Alex >> >> /ah >> indyhall.org >> coworking in philadelphia >> >> >> On Wed, May 18, 2011 at 10:44 AM, Bianca Rico <[email protected]>wrote: >> >>> Thanks . I mean it was a handful of members who were complaining and I >>> thought it would just be easier if I handled it but I think he was just a >>> bit sensitive. Most of our other members are pretty awesome with their phone >>> etiquette, just this one member. >>> >>> -- >>> Sincerely, >>> Bianca Rico >>> Client Services >>> MiamiShared.com >>> Tel: 305-929-8688, ext. 143 >>> >>> Fax: 305-397-1250http://www.miamishared.com >>> >>> >>> >>> >>> On 5/18/2011 10:33 AM, Alex Hillman wrote: >>> >>> I think Shane hit the nail on the head. We only intervene if there's a >>> major issue. Noisy/messy coworkers, we strongly encourage members to deal >>> with the issues one on one, and have never had an issue go unresolved. >>> >>> Outside of that, if this person is insensitive to their coworkers, >>> that's a much larger problem and the other members are better off without >>> him and, as such, you are as well. >>> >>> -Alex >>> >>> /ah >>> indyhall.org >>> coworking in philadelphia >>> >>> >>> On Wed, May 18, 2011 at 9:36 AM, Step by Steppe >>> <[email protected]>wrote: >>> >>>> Sorry to hear of this. Could be he felt attacked if your wording hinted >>>> that others felt this way but you were the messenger. It would leave him >>>> wondering who exactly felt that way... and since he'd never know since they >>>> didn't approach him it would create tension, for that person at least, any >>>> time they interacted with another member. >>>> If your approach was simply the manager reminding someone about points >>>> in the membership agreement, then you are dealing with an overly sensitive >>>> and insecure person, and if not this incident then something else would be >>>> cause for sensation. >>>> Just stay calm and keep on. >>>> Shane >>>> >>>> On 2011-05-18, at 6:50 PM, Bianca Rico wrote: >>>> >>>> > I was recently asked by three of my shared members to approach another >>>> shared member about his loud phone conversations. I thought since we are >>>> all >>>> friends he wouldn't take it so personally if I just directly asked him to >>>> be >>>> a bit more conscious of his noise levels when on the phone in the shared >>>> work space. Unfortunately, he took it personally and requested to cancel >>>> his >>>> membership. I didn't want this other member to feel targeted which is why >>>> I >>>> thought if I approached him directly in a nice way he would just lower his >>>> voice or use the break room or one of the two conference rooms for his >>>> phone >>>> calls. >>>> > >>>> > Any how, how have any of you dealt with loud members. I often received >>>> the reply ," Well this is coworking its not supposed to be quite!" , but I >>>> don't think that's entirely fair. Plenty of members are on the phone making >>>> sales or discussing with clients, but some are just WAY louder than others. >>>> Thoughts? >>>> > >>>> > -- >>>> > Sincerely, >>>> > Bianca Rico >>>> > Client Services >>>> > MiamiShared.com >>>> > Tel: 305-929-8688, ext. 143 <305-929-8688%2C%20ext.%20143> >>>> > Fax: 305-397-1250 >>>> > http://www.miamishared.com >>>> > >>>> > -- >>>> > You received this message because you are subscribed to the Google >>>> Groups "Coworking" group. >>>> > To post to this group, send email to [email protected]. >>>> > To unsubscribe from this group, send email to >>>> [email protected]. >>>> > For more options, visit this group at >>>> http://groups.google.com/group/coworking?hl=en. >>>> > >>>> >>>> -- >>>> You received this message because you are subscribed to the Google >>>> Groups "Coworking" group. >>>> To post to this group, send email to [email protected]. >>>> To unsubscribe from this group, send email to >>>> [email protected]. >>>> For more options, visit this group at >>>> http://groups.google.com/group/coworking?hl=en. >>>> >>>> >>> -- >>> You received this message because you are subscribed to the Google >>> Groups "Coworking" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/coworking?hl=en. >>> >>> >>> >>> -- >>> You received this message because you are subscribed to the Google Groups >>> "Coworking" group. >>> To post to this group, send email to [email protected]. >>> To unsubscribe from this group, send email to >>> [email protected]. >>> For more options, visit this group at >>> http://groups.google.com/group/coworking?hl=en. >>> >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/coworking?hl=en. >> >> >> >> -- >> Sincerely, >> Bianca Rico >> Client Services >> MiamiShared.com >> Tel: 305-929-8688, ext. 143 >> Fax: 305-397-1250http://www.miamishared.com >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To post to this group, send email to [email protected]. >> To unsubscribe from this group, send email to >> [email protected]. >> For more options, visit this group at >> http://groups.google.com/group/coworking?hl=en. >> > > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To post to this group, send email to [email protected]. > To unsubscribe from this group, send email to > [email protected]. > For more options, visit this group at > http://groups.google.com/group/coworking?hl=en. > -- You received this message because you are subscribed to the Google Groups "Coworking" group. To post to this group, send email to [email protected]. To unsubscribe from this group, send email to [email protected]. For more options, visit this group at http://groups.google.com/group/coworking?hl=en.
