We were thinking about adding a sign up online, seeing as people call
asking why they cant do everything on line. We thought about it a
couple of times, luckily before we seriously rolled this idea out we had
a first hand experience as to why NOT allow strangers to sign up online.
We signed up one member totally over the phone and through email and he
seemed nice enough. Once he came in, he really didn't understand what
coworking was (even though we explained it over the phone). He had lots
of complaints and current members had complaints about him. It didn't
work out and he canceled two days later. We learned that in order for
people to fully understand how we work, our space, and our atmosphere,
they need to be here. We also need to make sure that we get along with
them as well.
Human contact is really important.
--
Sincerely,
Bianca Rico
Client Services
MiamiShared.com
Tel: 305-929-8688, ext. 143
Fax: 305-397-1250
http://www.miamishared.com
On 8/24/2011 5:08 PM, Alex Hillman wrote:
Agreed with Angel - we actually don't allow members to sign up for
memberships online, we require them to do a drop-in day first. If the
day goes well for them and for us (to date I don't know of a single
time it hasn't), we roll the $25 into a membership. It puts emphasis
on human contact during that onboarding process rather than "signing
up for a service".
The barrier is higher than signing up from home, but that seems to
have kept out a lot of the sketchiness that people seem to be
concerned about.
This has also allowed us to convert our drop-ins to at least basic
members very, very easily because it's the exact same price,
additional days are a bit cheaper, and they're hooked by the 2nd or
3rd visit.
-Alex
/ah
indyhall.org <http://indyhall.org>
coworking in philadelphia
On Wed, Aug 24, 2011 at 4:50 PM, Angel Kwiatkowski
<[email protected] <mailto:[email protected]>> wrote:
We don't use an application at Cohere but rather ask any prospective
member to do a day pass prior to making the decision to sign up. I
think it's worked pretty well so far!
Angel
On Aug 22, 8:39 pm, Mark Gilbreath <[email protected]
<mailto:[email protected]>> wrote:
> Hey Mark
>
> Numerous of our coworking partners are using a feature within the
> LiquidSpace system to do a basic screening of individuals before
granting
> access. Happy to elaborate offline.
>
> Mark Gilbreath
> LiquidSpace
>
> On Wed, Aug 17, 2011 at 3:14 PM, Mark in Iowa City
> <[email protected] <mailto:[email protected]>>wrote:
>
>
>
>
>
>
>
> > Hey all, do any of you have an application for a perspective
> > individual to provide some information to learn if they would be a
> > good fit for your coworking community?
>
> > Our goal is to make sure we are not letting anyone in that will be
> > detrimental to the space.
>
> > Curious if others have a pre-screening tool they use and might
share.
>
> > Thanks
> > Mark
>
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