I am adding this post from Dina Lynch Eisenberg here, because it (being 
added from email i think) looks to me as though it landed in its own thread 
instead of this one.

And Dina has something to say.  :-)
_______________________-

What a fascinating conversation. I'm a new space catalyst on the block in 
the process of creating my own space.  So, I'm thinking a lot about these 
issues.


I really appreciated the article, Alex.  It demonstrates something I really 
like about this coworking community- the willingness to look at itself and 
desire to improve.  Two of the most essential tools for building lasting 
relationships.

As I talk to folks what I realize is there doesn't seem to be a process for 
listening and capturing feedback from members in an organized way.  Yes, 
folks have newsletters or whiteboards, however, I get the sense that 
there's an interest in keeping interactions more organic, is that true?

There are ways to preserve community while creating systems for growth that 
are laid back yet effective.  There are ways of listening and communicating 
as a group that should be explored by space catalysts and owners.

Seems to me that the writer viewed this in an 'either or' context. Either 
we keep our values or we make money.  There's a third option.

Why not an AND approach?   Coworking is growing at a phenomenal rate so 
there's no stopping the drive towards monetization, and I don't think we 
should try if the goal is to change the climate of working.  Design ways to 
instill and refresh values in members (and owners) while building a 
financially viable business.  Design is part of space considerations.  It 
should be part of community communication and engagement, too.

It occurs to me that someone who enjoys running a space might have the 
right intentions and values but not have the emotional intelligence and 
communication skills to foster a healthy community.  Maybe that's a place 
to start.

Thanks so much to you, and that brave person, for sharing this.



 

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