I think these questions are awesome. I especially love #4. I have never thought to ask that.
-Alex ------------------ *The #1 mistake in community building is doing it by yourself.* Better Coworkers: http://indyhall.org Weekly Coworking Tips: http://coworkingweekly.com My Audiobook: https://theindyhallway.com/ten On Wed, Feb 1, 2017 at 11:52 AM, Julia Ferguson <[email protected]> wrote: > Anyone have a process for how they handle things when a member cancels > their membership you want to share? We've tried offering to buy the > person a cup of coffee / meal so we can chat to understand what changed for > them, but our invitation is rarely accepted. Does anyone send a exit survey > and, if so, what do you ask? Have responses have helped you identify ways > to improve? > > We're thinking of a 4 question survey: > > 1) Why did you join Cowork Frederick? (What were you looking for?) > 2) Why are you leaving? (Did you not find it?) > 3) Could we have done something differently to change that? > 4) If you were joining today, knowing what you know now, is there > something you would do differently? > > > Julia Ferguson > Cowork Frederick > > -- > Visit this forum on the web at http://discuss.coworking.com > --- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. For more options, visit https://groups.google.com/d/optout.
