I used language that would make room for the departure to be a successful one.
In addition to similar questions to what you wrote, I had things like: 1. What might we do to improve in general? 2. What did you love about your experience? 3. Might you consider returning at some point? 4. Can you leave us a testimonial to share? Tony *---* *New Work Cities <http://nwc.co/consulting> • Coworking.org <http://coworking.org/>* *Want a second shot at setting intentions for the new year? Our new **Groundhog Day planner <http://nwc.co/3/planner/>** is here for you!* [image: Inline image 8] <http://tonybacigalupo.com/>[image: http://twitter.com/tonybgoode] <http://twitter.com/tonybgoode>[image: http://facebook.com/tonybacigalupo] <http://facebook.com/tonybacigalupo>[image: http://linkedin.com/in/tonybacigalupo] <http://linkedin.com/in/tonybacigalupo>[image: Inline image 1] <http://medium.com/@tonybgoode> *[image: Inline image 2] <https://www.youtube.com/c/TonyBacigalupo>* On Feb 1, 2017, at 9:52 AM, Julia Ferguson <ju...@coworkfrederick.com> wrote: Anyone have a process for how they handle things when a member cancels their membership you want to share? We've tried offering to buy the person a cup of coffee / meal so we can chat to understand what changed for them, but our invitation is rarely accepted. Does anyone send a exit survey and, if so, what do you ask? Have responses have helped you identify ways to improve? We're thinking of a 4 question survey: 1) Why did you join Cowork Frederick? (What were you looking for?) 2) Why are you leaving? (Did you not find it?) 3) Could we have done something differently to change that? 4) If you were joining today, knowing what you know now, is there something you would do differently? Julia Ferguson Cowork Frederick -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout. -- Visit this forum on the web at http://discuss.coworking.com --- You received this message because you are subscribed to the Google Groups "Coworking" group. To unsubscribe from this group and stop receiving emails from it, send an email to coworking+unsubscr...@googlegroups.com. For more options, visit https://groups.google.com/d/optout.
