Thanks Alex.
I've always believed people have to own the outcome of their choices. To a
large extent, they get out of coworking what they put into it ("and in the
end, the love you take is equal to the love you make" - The Beatles).
You've helped me remember that I can't do it for them, I can only try to
create the environment where they feel welcome and able. So, question 3 is
to see if something about us got in the way somehow. Question 4 is,
admittedly, in part to get them thinking about their part in the way things
turned out in hope it will get them to reconsider their decision to leave
and/or to do things differently if they come back in the future. If it
doesn't do that, it at least gives us talking points we can use in guiding
others as they come into the Cowork Frederick community.
Julia
On Wednesday, February 1, 2017 at 4:38:30 PM UTC-5, Alex Hillman wrote:
>
> I think these questions are awesome. I especially love #4. I have never
> thought to ask that.
>
> -Alex
>
>
> ------------------
> *The #1 mistake in community building is doing it by yourself.*
> Better Coworkers: http://indyhall.org
> Weekly Coworking Tips: http://coworkingweekly.com
> My Audiobook: https://theindyhallway.com/ten
>
> On Wed, Feb 1, 2017 at 11:52 AM, Julia Ferguson <ju...@coworkfrederick.com
> <javascript:>> wrote:
>
>> Anyone have a process for how they handle things when a member cancels
>> their membership you want to share? We've tried offering to buy the
>> person a cup of coffee / meal so we can chat to understand what changed for
>> them, but our invitation is rarely accepted. Does anyone send a exit survey
>> and, if so, what do you ask? Have responses have helped you identify ways
>> to improve?
>>
>> We're thinking of a 4 question survey:
>>
>> 1) Why did you join Cowork Frederick? (What were you looking for?)
>> 2) Why are you leaving? (Did you not find it?)
>> 3) Could we have done something differently to change that?
>> 4) If you were joining today, knowing what you know now, is there
>> something you would do differently?
>>
>>
>> Julia Ferguson
>> Cowork Frederick
>>
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