Welcome to the list, Elena! I especially noticed these two parts of your original post:
> This coworking space is for around 250 people and I'm going to be the only > community manager there > I only know that customer service is something I enjoy. My biggest recommendation is to practice *helping people help themselves*. Customer service is indelibly a part of the role, but it's different than in a typical retail or hospitality setting where your objective is to do everything *for* the customer. In a coworking community, your role shifts to doing things *with* the members and even more importantly doing it in a way that helps them become self reliant and part of the community's caretaking ecosystem. This is a mentally and emotionally intensive job. You have to be "on" and actually listening to people...not listening to react and respond, but listening so that they feel heard and understood. It's hard work to listen intently without reacting. It's probably the hardest part of the job. Especially since you're solo and have a propensity towards customer service, you'll have to practice at this! Some recommended resources to help you get started: - Read this (one of my most widely shared articles for people just starting in a role like yours: https://dangerouslyawesome.com/2014/04/community-management-tummling-a-tale-of-two-mindsets/ - Watch this, especially the questions at the end: https://dangerouslyawesome.com/2018/03/cu-asia-2018-scaling-community-burnout-and-leading-from-within/ - Read this: https://dangerouslyawesome.com/2016/02/how-to-explain-what-coworking-is/ - Listen to this: https://listen.coworkingweekly.com/c6dd999c and this: https://listen.coworkingweekly.com/0fc9fd1e You're in an amazing role that isn't easy, but has the potential to help you grow more than any other job in the planet. Use it wisely! :) -Alex On Wed, Jun 13, 2018 at 9:26 AM Karna Ido <[email protected]> wrote: > Hi Elena, > cong, > first listen the clients and what clients want and reply of it. So simple > > Karna S Thapa > > On Sat, Jun 9, 2018 at 3:35 AM, Alex Linsker <[email protected]> > wrote: > >> Hi Elena, My favorite book for leading a community and a culture has >> the subtitle: "Leveraging Natural Groups to Build a Thriving >> Organization" >> https://www.amazon.com/Tribal-Leadership-Leveraging-Thriving-Organization/dp/0061251321 >> Alex >> -- >> Alex Linsker • Business Owner >> Collective Agency • Coworking Spaces with Cozy Community >> (503) 915-4769 office • (503) 369-9174 mobile >> 3050 SE Division, Suite 245 • Portland Oregon 97202 >> 511 SW 10th Ave, Suite 1108 • Portland Oregon 97205 >> >> >> On Fri, Jun 8, 2018 at 2:19 AM, Elena Pinzón Becht >> <[email protected]> wrote: >> > Thank you very much Angel! >> > >> > Have a great weekend! >> > >> > >> > El 7 jun 2018, a las 17:44, Angel Kwiatkowski <[email protected]> >> > escribió: >> > >> > Hi Elena, >> > >> > As far as the day to day tasks, you'll spend much of your time simply >> > talking to members, giving tours, onboarding new members and assisting >> with >> > their day to day needs like how to book a conference room. You'll also >> do a >> > fair share of tidying up throughout the day. You'll find your own >> rhythm in >> > time with that stuff. >> > >> > To prepare yourself, these are my essential books to read to prepare: >> > >> > Braving the Wilderness by Brene Brown >> > The Art of Gathering by Priya Parker >> > One of my early books that explains coworking to your prospective >> members >> > >> https://www.diycoworking.com/shop/coworking-how-freelancers-escape-the-coffee-shop-office >> > and this free Starter Kit for managers >> > >> https://www.diycoworking.com/shop/coworking-basic-training-for-new-space-operators >> > and a free event guide bundle >> > https://www.diycoworking.com/shop/event-guide-bundle. >> > >> > Angel >> > >> > On Tuesday, June 5, 2018 at 7:06:48 AM UTC-6, Elena Pinzón Becht wrote: >> >> >> >> Hello everyone! >> >> >> >> I recently got a job offer to become a community manager in a coworking >> >> space in Panama City. Even though this excites me very much, I'm also >> very >> >> nervous about it. This coworking space is for around 250 people and I'm >> >> going to be the only community manager there. I'm a fresh bachelor >> graduate, >> >> so I don't really have much experience, I only know that customer >> service is >> >> something I enjoy. >> >> >> >> I wanted to ask you for some advice to become the best community >> manager >> >> and some of your daily tasks (if you can describe how your day goes by >> in >> >> detail, from new members to old members and offering solutions and >> more, I'd >> >> be very thankful!), for me to understand what is going to expect me in >> a few >> >> months! I really want to be prepared for this job. >> >> >> >> Thank you everyone who participates in advanced. >> >> >> >> Love, >> >> >> >> Elena >> > >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "Coworking" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to [email protected]. >> > For more options, visit https://groups.google.com/d/optout. >> > >> > >> > -- >> > You received this message because you are subscribed to the Google >> Groups >> > "Coworking" group. >> > To unsubscribe from this group and stop receiving emails from it, send >> an >> > email to [email protected]. >> > For more options, visit https://groups.google.com/d/optout. >> >> -- >> You received this message because you are subscribed to the Google Groups >> "Coworking" group. >> To unsubscribe from this group and stop receiving emails from it, send an >> email to [email protected]. >> For more options, visit https://groups.google.com/d/optout. >> > > -- > You received this message because you are subscribed to the Google Groups > "Coworking" group. > To unsubscribe from this group and stop receiving emails from it, send an > email to [email protected]. > For more options, visit https://groups.google.com/d/optout. > -- You received this message because you are subscribed to the Google Groups "Coworking" group. 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