On Tue, Feb 10, 2009 at 12:53:19PM +0000, Barbie wrote:
> After receiving a Daily Summary of *more than one* entry about a failing
> distribution, one author decided to simply reply to the summary address,
> which is the '[email protected]' address. I did think that
> would be a clue.
Most people don't look at the address they're sending to, they just hit
the Reply button. See arguments passim re reply-to settings on mailing
lists.
> ...
> I'm tempted to just disable summaries for this author, as if they don't
> care enough to do a bit of investigation, then they aren't likely to be
> that interested in the summaries in the first place.
That's the right thing to do. If you have a shit-flinging fight with a
monkey, the monkey will enjoy it and you'll get covered in shit.
> However, is there anything constructive I could add to the summary
> emails (see the template [1]), that would be more explanatory as to what
> the summaries are and how to use the Find A Tester service?
Move all the explanatory text to the top, with the list of reports at
the bottom. There's then a better chance that people will see it before
starting to reply.
The order should probably be ...
Dear NAME
Please find ...
If you have an issue ...
If you wish to unsubscribe ...
To set your preferences ...
list
of
reports
--
David Cantrell | Hero of the Information Age
[OS X] appeals to me as a monk, a user, a compiler-of-apps, a
sometime coder, and an easily amused primate with a penchant
for those that are pretty, colorful, and make nice noises.
-- Dan Birchall, in The Monastery
