Hi Ian
 
Thanks for making contact (from the other side) . I (we) will keep you in the loop. Sadly, the damage done to our mostly one-man-band businesses, and confidence in Xtra , in the meantime is incalculable and I do hope you will convey that up the hierarchy,
 
Best regards
Carol

Carol Webb
WebbWords
32 Lindsay St
Christchurch
New Zealand
Tel: 03 377-6402
mailto:[EMAIL PROTECTED]
Homepage: http://homepages.globe.net.nz/carol
CSI's hyperLINK: http://canterburysoftware.org.nz/current.htm

-----Original Message-----
From: Ian Barker [mailto:[EMAIL PROTECTED]
Sent: Thursday, October 09, 2003 4:42 PM
To: Canterbury Software Email Forum
Subject: RE: Re: [csforum] Xtra -- arrrghhhh!

Greetings
 
As an employee of Telecom I've followed these emails with great interest. If anyone experiences delays of more than an hour in sending and receiving an email via Xtra from midday today (Thursday) can you please contact me (via email!).
 
Many thanks
 
Ian Barker
-----Original Message-----
From: Alice-Margaret Allan [mailto:[EMAIL PROTECTED]
Sent: Wednesday, 8 October 2003 09:46
To: Canterbury Software Email Forum
Subject: FW: Re: [csforum] Xtra -- arrrghhhh!

Greetings from your country cousin in Auck. We have to work these hours to catch up � te he!!

I would take a bold guess and say I bet the Xtra problem has something to do with the new security (more firewalls, additional filtering etc) that Xtra is putting in for spam � slowing the whole system down.

- I have no idea of course - that you will get this message or when. I guess I am lucky I got all of yours � because I use another host for my popmail

and send thru Xtra. Perhaps Xtras email letting us all know what is happening is similarly delayed (I jest.:)

 

I have also found that it is extremely beneficial to always have an alternate ISP set up - for help during periods where hosting issues such as this arise.

- expensive on an individual basis but achievable on a shared basis.

 

Anyway - Not to let Xtra off the hook � but actually even their competitors have the same issues � I regularly have the same problem with communications with customers on the Wellington CBD fibre loop - they just don�t have such a huge volume impact on all NZ business (oops who said that � sorry Wellingtonians � no offence I am sure you understand what I mean!!).

 

There also appears to be a number of issues at present with population of new web sites thru the network.

- I launched a new site for a client on Thursday � and it still hasn�t completely populated NZ servers.

 

It is really great to be able to get this kind of communication across thru the industry � thanks � I didn�t appreciate the scale of the problem until I realised it wasn�t just me!!� I guess I am used to waiting so long for people to respond to my emails.

 

Perhaps it would be good idea for Xtra to post a notice on their front page � instead of leaving a message on the answer phone at their help desk.

 

 

Cheers

And nighty night

Alice.

 

Alice-Margaret Allan

Silverport

PO Box 9503

Newmarket

Ph 5204453

Mob 027 4104398

[EMAIL PROTECTED]

 

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