(This is an excerpt of the reply I received from Vanessa Cardwell, our
Ingram rep, on the recent warehouse switching. Please excuse duplication.-L.)
FYI - I recently learned that if a customer still sees their primary set to
TN in ipage, there is a reason. That customer must be receiving a special
type of processing that can only be completed in TN. So, rest assured, what
our customers are seeing in ipage is absolutely correct.
Now, if the CTLS library is using Flashback, the customer was notified
whether or not their specific accounts required a change.
You see, customers can't change their warehouse settings in ipage. Ingram
does that. But, customers can change their warehouse settings in Flashback.
Should any of our customers feel any confusion over this, please encourage
them to call Ingram Customer Support at (800) 937-5300,
option 4, then option 4 again.
Take care, and please let me know if you need additional information.
Sincerely,
Vanessa L. Cardwell
Account Manager, Midsouth Territory
Ingram Library Services
Phone: (800) 937-5300 Ext. 35797
Email: [EMAIL PROTECTED]
http://www.ingramlibrary.com
Laurie Mahaffey, Adult Services Consultant
Central Texas Library System
P. O. Box 2287
Austin TX 78768-2287
512-499-7517
[EMAIL PROTECTED]
---------------------------------------------
To unsubscribe, send to [EMAIL PROTECTED]
Include in body: unsubscribe ctls-l
For information on CTLS-L please visit:
http://www.ctls.net/document/ctls-l.htm
