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I have dealt with this problem on several occasions.  In one case, I
actually told the person that because of complaints about his body odor
there were places in the library where he could not sit.  He was shocked
that people thought he smelled bad.  He rode a bicycle and apparently didn't
use deodorant.  He "cleaned" up his act and we don't have complaints about
him anymore.  Now, it's not always going to be this easy to solve this kind
of problem.  Probably handing them a copy of such a policy would be easier
and maybe safer.  In these days you don't know what kind of reaction you
might get.  I knew this person, so I was willing to talk to him, but I might
not want to approach a stranger.  We get a lot of street people who use the
restrooms and leave them messy and smelly, but we just grin and bear it and
call Facilities to come clean the restroom.  We have some strong deodorants
in the public restrooms.  We generally don't have problems in the women's
restrooms.

We could all contribute to a hilarious book about what we are faced with on
a daily basis.  We have one patron who seems to be sneezing while reading
and it has resulted in damage to the books as he is a heavy smoker.
Yesterday we had to wash off 6 videos and the plastic boxes -- we aren't
sure what the substance was.  We have plastic baggies to package most of the
damaged materials as we aren't really willing to "clean  up" after someone.


Clara B. Mounce
Community Librarian
979-209-5611


-----Original Message-----
From: LIBRARY [mailto:[EMAIL PROTECTED]] 
Sent: Thursday, August 15, 2002 5:49 PM
To: '[EMAIL PROTECTED]'
Subject: behavior policy


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I have a problem that I would like to run information on.  Two of the
patrons who frequent the Library have very poor hygiene.  You can smell them
from two feet away and they leave an odor trail where ever they walk.  They
like to sit together and use the computers, which need to be washed when
they leave.  Is this something that should be addressed in an acceptable
behavior policy?  Can someone be denied access to the building for offensive
body odor?

Kim Adele Kroll
Library Director - Lena Armstrong Public Library
(254) 933-5832



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