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I am sending this email out to both the CTLS area libraries and to APL public service staff. The renewal system in ILLiad is working. I made some changes in our customization manager which now allows for renewals from 14 days prior to the due date up to the due date. The due date that ILLiad uses is listed in the ILLiad account. You can view accounts by going directly to the ILLiad logon page located on the ILL home page. The ILL home page is located at http://www.ci.austin.tx.us/library/lbill.htm <http://www.ci.austin.tx.us/library/lbill.htm> . Click on connect to ILLiad. For area libraries it is more convenient to go straight to the ILLiad logon screen at http://illiadtsl.tsl.state.tx.us/TXG/ <http://illiadtsl.tsl.state.tx.us/TXG/> . Points to keep in mind regarding renewals: 1. For area libraries, if your item goes overdue, you must contact the lending library for a renewal. 2. You must use the due date listed in 'View/renew checked out items'. 3. You can only renew an item one time. After you renew an item, ILLiad immediately moves the item back to 'View/modify outstanding requests' 4. Some items are not renewable. To determine if you can renew an item, click on the item listed in 'View/renew checked out items'. There is a complete detail of all activity for this item including the due date along with permission to renew. For Austin Public Library only: ILL staff are now current within one week of the customer request date in sending material out to the branches. Customers may renew an item up to the due date that is stamped on their ILL wrapper. If the status has gone overdue, but the book is not overdue by the wrapper due date they can still renew it. They must call us in ILL and ask us to clear the overdue status. WE can change the status back to 'checked out to customer'. Once we change the status back, they can renew their ILL item. Please encourage customers to take care of their own account in respect to renewals. Questions regarding received/returned items: Area libraries we are working hard to keep the ILLiad queues current with receiving. As we update your requests to 'received', items will move from outstanding to checked out. Pay close attention to your ILLiad accounts as we update your accounts. For APL customers concerned about returns, if there are questions from customers regarding the status of items returned at the circ desk, please show/tell them how to check their accounts. We check in all books they day we receive them in ILL. The status changes from 'checked out to customer' to 'Awaiting return label printing' . This is their notification that we received it in ILL. As always call or email if you have any questions. Nancy Gemmel ILL Manager Austin Public Library 800 Guadalupe Street Austin, Texas 78701 ------------------------------ [EMAIL PROTECTED] phone 512-974-7399 fax 512 974-7464 TOLL FREE TX 18002421880
