Thus spake John Gibbins:
> 
> --- Mark McGilchrist <[EMAIL PROTECTED]> wrote:
> 
> > 
> > --- John Gibbins <[EMAIL PROTECTED]> wrote:
> > 
> > > but I would note again that GMT just doesn't worry about
> > > even those details, and seems to be prospering ...
> > > 
> > 
> > find me the charts for War Galley then..
> > 
> 
> Heh, heh -- I was noting their GENERAL attitude, not their total efficiency! 
> It
> wouldn't surprise me, though, that they might send you a copy if you asked ..
> .
> they understand that putting customer service high up on the priority list ha
> s
> an overall posititve effect on their business.
> 
> Here's a potential scientific study question: how much did OSG's sales 'spike
> '
> AFTER they banned CB boxes? We know there was some sales effect from wide
> downloading of the boxes featured on LYG, and that Kevin nixed the boxes to
> avoid folks owning unbought copies, which implies he thought the restriction
> would boost sales. Did that happen?
> 
> John

If you had the the LYG logs and OSG sales figures broken down in the right
way, you could probably determine what effect this had on sales. It would
take some statistical methods, but this sort of things is done routinely
by economists.

-- 
J.

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