Thanks for the responses so far. Since it is a student's computer I can not
immediately check any of these issues. However, the images being imported
are sample images I supplied and they were copied and pasted into a folder
on the computer without using DT. We were only asking DT to add to the
library. I may need to get her to reinstall DT 3.4, but will first try and
get her to apply and suggestions given so far or hopefully others on this
list have additional ideas. BTW, the language setup for her computer is
Chinese which makes it fun for me. This would not be an issue would it? DT
obviously is in English, but the rest of the computer is Chinese.
Thanks again for the help.

On Tue, 20 Jul 2021 at 21:33, Guillermo Rozas <[email protected]> wrote:

> Hi Terry,
>
> please verify if the path to the images or the filenames themselves have
> non-ASCII characters. If yes, this is a known bug with how Windows manages
> Unicode, and will be fixed for 3.6.1 (I think it's already fixed on
> master). The workaround for the time being is to rename the path and/or the
> files to remove any non-ASCII character.
>
> Best regards,
> Guillermo
>
> On Tue, Jul 20, 2021, 04:22 Terry Pinfold <[email protected]> wrote:
>
>> Hi All,
>>      I am currently teaching some students how to use DT. One student has
>> a windows computer and has installed DT3.6 and when she adds images to the
>> library the process seems to work except at the end there are no images to
>> see. Previously she had 3.4 loaded and working fine. This problem is only
>> with 3.6 and only on her computer. I have a Windows computer and it works
>> fine for me. I am reasonably experienced using DT on the Windows platform
>> and can see no obvious reason it is not working on her computer. I can see
>> no filters applied in the collections module and it is set to view all in
>> the Lighttable view. We uninstalled DT, deleted the database through the
>> file explorer and reinstalled DT. Same problem occurred. I am at a total
>> loss. DT 3.6 is working fine on everyone's computer except hers. She had DT
>> 3.4 until the recent release and it worked fine , but since the new release
>> DT 3.6 was installed and will not work. Any help or suggestions would be
>> appreciated.
>>
>>
>> --
>>
>>
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