On Mon, 17 Nov 1997, Bill Leach wrote: > The usefulness of this RedHat technical support for me however, proved to > worthless. Tech support registration and > receipt of 'trouble tracking numbers' turned out to be the only part of their > system that functioned. NO email response beyond the auto-responders was > ever received -- no > questions, no suggestions, nada! > > The users list provided some suggestions, none of which helped but still > there was an attempt by other users. > Finally, I received the ONE suggestion that worked, from another user > experiencing the same sort of problems that > I was experiencing.... > Switch to debian!! > That worked! > About a year ago, when there was much talk about integrating RPM into our packaging system, I signed up on the RedHat User's Mailing List to see what I could learn. While I have always been pleased with the level of technical information traffic on the Debian lists, I was disappointed with what I saw from RedHat. There were a number of user questions posted to the list (while not the volume that debian-user sees) and almost no replies from the actual developers at RedHat. This gave the list the air of a desperate "chat room" where folks with problems would, as a last resort, come and air their difficulties. Many folks crying on each others shoulders, often with the same exact problems, with no one able to supply any solutions. I can't speak to the state of their lists today, but from what I hear from others things haven't changed much, if at all.
You pays your quarter, and you takes your chances ... Luck, Dwarf -- _-_-_-_-_-_- _-_-_-_-_-_-_- aka Dale Scheetz Phone: 1 (904) 656-9769 Flexible Software 11000 McCrackin Road e-mail: [EMAIL PROTECTED] Tallahassee, FL 32308 _-_-_-_-_-_- If you don't see what you want, just ask _-_-_-_-_-_-_- -- TO UNSUBSCRIBE FROM THIS MAILING LIST: e-mail the word "unsubscribe" to [EMAIL PROTECTED] . Trouble? e-mail to [EMAIL PROTECTED] .