On Tue, 04 Jan 2011 20:26:37 +0000, Lisi wrote: > On Tuesday 04 January 2011 16:56:58 Camaleón wrote: >> > One day she messed up her registry to the point where reinstallation >> > was essential. She assured me when asked that her precious 'photos >> > were all fine and she had off-computer copies of all of them. When, >> > after the event, it became obvious that a small percentage of the >> > photos was missing, she asked me to install Picasa "because that is >> > where those 'photos are". >> >> Re-ouch! The missing photos were stored online? At least she had a >> happy ending... this time. > > No, she didn't.
Ugh... > She thought that because she had used the program > Picasa, then Picasa would magically produce her 'photos. She did not > have them online. There was only the one copy on her computer. She > just usually viewed them with Picasa. > > I did paid support. I had to support no matter how daft the client > insisted on being. And no, she didn't learn. She just sacked me!! I > had explained in words of one syllable till I was blue in the face, and > her niece bought her a pen drive and backed all the then current > pictures up. She also explained in words of one syllable. That is why > my client thought that she had copies of everything. "My niece did it > for me." She hadn't understood that a backup cannot magically add other > things to itself without even being plugged into the computer. At least you should have learned one lesson: _never trust_ what your users say and tell them to _prove_ their wording with facts (that is, by checking with her that the data was properly backed up and can be restored from the aforementioned "unexistent" copy) >;-) Greetings, -- Camaleón -- To UNSUBSCRIBE, email to debian-user-requ...@lists.debian.org with a subject of "unsubscribe". Trouble? Contact listmas...@lists.debian.org Archive: http://lists.debian.org/pan.2011.01.05.12.03...@gmail.com