Clearly then, you have been blacklisted by AOL by way of your IP. DNSStuff.com shows you to be clean, and God only knows what might have gotten you listed at AOL. They might even have you in their DUL list.
Hopefully AOL will get burned by bad publicity as a result of their obvious issues in blocking spam. The sad thing is that they suck at blocking spam also.
Wish I could help, but it sounds like you need to keep pressing buttons until you reach someone that cares. If you have a budget for it, try issuing a press release by way of the newswires which points out their flaws and warns customers to avoid their service until the problems are resolved, or rather, draft one and send it to their corporate communications officer for comment before sending it to the wire service. No doubt this will get you noticed.
Matt
Scott MacLean wrote:
At 06:39 PM 12/16/2003, Matthew Bramble wrote:
Your HELO (nerosoft.com) doesn't match your reverse DNS domain (mail.netbound.com). This could be the result of some idiot at AOL rejecting your E-mail based on those things not matching.
The HELO changes depending on the virtual domain sending the email. If [EMAIL PROTECTED] has his acme.com domain hosted as a virtual domain on my mail server, and he sends an email, it gets sent out with a HELO acme.com. The RDNS can only have one value - and that one IP address could represent hundreds of different domains.
The switch should be easy enough to test out this theory. Try changing your domain in IMail to netbound.com for just a second and see what happens. The reverse DNS change just takes a bit longer to propagate, though that might be a good idea to do for the long-term. Generally speaking, reverse DNS is used for E-mail filtering and nothing else of importance, so choose to match mail over all other things.
I sent an email from a netbound.com address to an AOL address. It got rejected just as quickly.
In fact, the AOL SMTP server terminates the connection before my server even gets a chance to send an HELO!
Please let the list know if this works, though I'm just stabbing in the dark of course. I've seen places as large as GM block on just reverse DNS alone, which is pretty stupid in my book, and that warning from AOL's HELO has been there for months at least, and shows that they have at least considered this idiotic move.
Matt
Scott MacLean wrote:
Does anyone know how to expedite getting removed from AOL/Netscape/Compuserve's IP spam list? I have no idea how we got there, but they have been blocking mail from every domain on my server for almost two weeks now. I can guarantee we've never sent any spam their way, or any way, for that matter. Attempting to send email to any of those domains ends up with this result:
20031216 000133 127.0.0.1 SMTP (0384324F) Trying aol.com (0)
20031216 000133 127.0.0.1 SMTP (0384324F) Connect aol.com [205.188.156.154:25] (1)
20031216 000133 127.0.0.1 SMTP (0384324F) 554-(RLY:B2) The information presently available to AOL indicates this
20031216 000133 127.0.0.1 SMTP (0384324F) 554-server is transmitting unsolicited e-mail to AOL. Based on AOL's
20031216 000133 127.0.0.1 SMTP (0384324F) 554-Unsolicited Bulk E-mail policy at http://www.aol.com/info/bulkemail.html
20031216 000133 127.0.0.1 SMTP (0384324F) 554-AOL cannot accept further e-mail transactions from this server.
20031216 000133 127.0.0.1 SMTP (0384324F) 554-Please have your ISP/ASP or server admin call AOL at 1-888-212-5537,
20031216 000133 127.0.0.1 SMTP (0384324F) 554 or visit http://postmaster.info.aol.com <http://postmaster.info.aol.com/> <http://postmaster.info.aol.com/> for more information.
20031216 000133 127.0.0.1 SMTP (0384324F) SMTP_DELIV_FAILED
They don't even give us a chance - we connect, and they dump us instantly.
Calling them at that number gives you not much more than a promise that "they'll look into it and get back to you", i.e. they won't bother and will never call you back. The postmaster web site doesn't help much.
I'm at a bit of a loss.
Hmmm. I just did a test from my mail server. I did a manual telnet to a few different AOL listed MX servers on port 25, and got this:
220-rly-ya02.mx.aol.com ESMTP mail_relay_in-ya2.4; Tue, 16 Dec 2003 17:55:45 -0500
220-America Online (AOL) and its affiliated companies do not
220- authorize the use of its proprietary computers and computer
220- networks to accept, transmit, or distribute unsolicited bulk
220- e-mail sent from the internet. Effective immediately: AOL
220- may no longer accept connections from IP addresses which
220 have no reverse-DNS (PTR record) assigned.
I was able to do a manual HELO, RCPT FROM, MAIL TO, DATA and successfully send an email. The server has only one IP bound, so it can't be because it's using a different IP address. What gives?
At 04:31 PM 12/16/2003, Bill wrote:
Hi,
FYI, rr.com has finally removed my IP from their spammer list as of
today. It took 4 requests dating back to 11/18. I only knew we were no
longer being blocked because one of my customers told me a message got
through. My log file from today verified this to be true. I never did
receive and messages from them other than the auto-responses.
Bill
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Bill Morgan Sent: Friday, December 12, 2003 11:49 AM To: [EMAIL PROTECTED] Subject: [Declude.JunkMail] RR.COM
Hi,
We are having a problem sending e-mail to any user at rr.com. Our messages are refused as spam. I have checked all of the databases that they say they use and we are not listed in any of them. Over the last three weeks, I have sent several messages to [EMAIL PROTECTED] (the address that they say to use for problems like this) but have only gotten automated responses confirming receipt of the message.
Has anyone else had a problem with rr.com? If so, how did you resolve it?
Thanks, Bill
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-- =================================================== Matthew S. Bramble President and Technical Coordinator iGaia Incorporated, Operator of NYcars.com --------------------------------------------------- Office Phone: (518) 862-9042 Cellular: (518) 229-3375 Fax: (518) 862-9044 E-mail: [EMAIL PROTECTED] or [EMAIL PROTECTED] ===================================================
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