Yeah, I've had a number of people calling saying they can receive messages from our server, but get server time-outs when trying to send messages. Trying to talk to these non-IT type people is a pain.
Trying to explain to them that it's not our server, but their internet provider and to call them for a solution (the classic question: "But aren't you our internet provider?"; "Uh, we just host your e-mail and web site"; "But isn't that the same?"). As you stated, most of the time just changing their SMTP server settings to the provider usually fixes the problem. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Matthew Bramble Sent: Thursday, August 28, 2003 10:59 AM To: [EMAIL PROTECTED] Subject: Re: [Declude.JunkMail] FW: Attention mail server administrators My father was just blocked by Cox from reaching my SMTP server the other day. They did it without any warning/notice. Their resolution was to use their own mail server for SMTP, but he could still reach my server by way of POP3. It does introduce another potential point of failure into the mix that then becomes more problematic to troubleshoot for E-mail providers, but it's not terrible to have to do. I did ask the customer service rep at Cox why they blocked everyone instead of just the spammers, and he of course didn't have a good answer. Seems these guys don't want to police their network. Naturally the way around this is to set up SMTP on a port other than 25, however IMail I think only has one setting for the entire server. Matt Markus Gufler wrote: >Your opinions? > >Markus > > >------------------------------------------ >From: No-IP Alerts [mailto:[EMAIL PROTECTED] >To: xxxxxxx >Subject: Attention mail server administrators > > >Hello xxxx, > >NOTICE: Mail you send from your dynamic IP may not be reaching your >customers. > >Many ISP's including AOL,Road Runner have started rejecting mail sent >from residential dynamic IP address blocks in attempt to reduce the >amount of unsolicited email that travels through their networks. >No-IP.com has been working around the clock to provide a solution, >Alternate-Port SMTP. > >Altnerate-Port SMTP solves a couple of problems our users encounter >when trying to send mail from a residential service such as blocked >outbound port 25, AOL and other ISPs rejecting mail based on ip, and >inability to send mail from email addresses @yourdomain.com > >For detailed information about this service please visit: >http://www.no-ip.com/svc/mail/smtp > >Some providers that restrict outbound port 25 include >- NetZero >- Mindspring >- MSN >- Earthlink >- Flashnet >- MediaOne >- AT&T >- Verizon >- Bell Canada >- Cox > >Note that Alternate-Port SMTP is for outbound mail only. Should your >ISP block inbound port 25 you will need our Mail Reflector service >(http://www.no-ip.com/svc/mail/reflector). > >If you are unsure what service you need or have questions please open a >support ticket at http://www.no-ip.com/ticket/ > >Regards, >No-IP.com Alerts > > --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
