This is likely a configuration on in Outlook or Outlook Express. With the latest versions, they block the ability to open certain types of attachments, but the attachments are actually delivered with the messages.

On the client computer's mail program, go into Tools > Options > Security and uncheck "do not allow attachments..."

That should do the trick.

Matt



Donna K Stanley wrote:

I've inherited a shared responsibility of one of our mail servers. It's
the only one running Imail and Declude. In the past month I've had a
lot of calls from users who say their .doc and .pdf attachments are not
getting delivered. I can find no setting in Imail to stop attachments
... and I spent about 8 straight hours digging through the various
declude files on the server (as well as the manual I downloaded) and
have either overlooked it or it is just not there.


Is there a place I need to be looking that Declude would block an
attachment (of any kind)?


Donna K. Stanley [EMAIL PROTECTED] Network Services Region VIII ESC Mt. Pleasant, TX 903-575-2734



" It is the Vision of Region VIII Educational Service Center to create a
partnership between school districts, teachers, school board members,
universities and community colleges, community members, and business
leaders to provide quality services for school improvement that will
prepare students to cope with the challenges of the future."





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