Re: [Declude.JunkMail] Spammer on board

[Matt]

Depends on if the spammer trespassed or otherwise hacked into your 
system, or if they were just a customer that thought that the practice 
was OK.  The first could be reported, probably to the state police (in 
the US, whatever in CA) since they most likely have the resources, 
though some better local offices will have an understanding and an 
interest, and your status as an ISP makes it more a matter of public 
interest.  If this was just a customer causing you these issues, you 
would be better off if you had a strict AUP with clean up fees.  Small 
claims court might be the best way to go for that.  Watch out for 
hackers though, it's not worth it to sue a customer on your own for 
damages if the infraction is minor since these guys have been known to 
retalliate.  In the US, catching a guy that attacks you from hijacked 
computers is rarely taken on by the police or FBI because of the 
commitment necessary to serve warrants and process all of the 
information necessary.  I've read horror stories about this stuff, and 
all you have to do is look at Spamhaus' ROKSO records for proof of the 
total ineptitude of the authorities in matters such as these.

I'm not a lawyer though...I only play one in discussion groups.

Matt



Jeff Kratka wrote:

Hello all,

I have an issue I have been dealing with and was wondering how others would
approach it. I have a spammer on my system and am 99% sure who it is. Thanks
to Scott and the wonderful tools he has supplied us with (Junkmail, Virus
and Hijack) I have been able to trap the spam and log everything.
I have only had to do this once before about 3 years ago which I just
removed the person from the system. Now with the amount of spam that has
been attempted to be sent out and trapped the person is being removed but
should the authorities be contacted as well. Will anything actually be done
to the spammer?
Just wondering.

Jeff Kratka
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