But isn't this list considered the first line of support?
This list often discusses very technical issues, pushing Declude to its limits, feature requests, etc. Those are important issues for management to be aware of, but for them to get up to speed, monitoring the day-to-day support requests seem more appropriate.
BTW, who does the live support? (Please do not tell me outsourced.)
It is not outsourced. :) It's the same people who respond to the support questions, which normally are David and myself.
-Scott
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