I was not even aware that there was another support channel!! Please tell us what it is! I have always posted my Q's here and received my support responses here.
I too think that the new management should be more involved in this list. If they were in these discussions, we would see them as real people involved in solving our problems with SPAM. I for one would feel more forgiving toward them if they were feeling the pain of their decisions. As for now, I only see Scott feeling the pain of someone else's decisions. I agree with Scott that the new management must have time to learn the industry and perhaps try out new ideas, that's how technology advances. But don't do it from an ivory tower! Scott has always been in the trenches with the rest of us. I would like to see the new management get a little "dirty" with us, too. Todd Holt Xidix Technologies, Inc Las Vegas, NV USA 702.319.4349 www.xidix.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John Tolmachoff (Lists) Sent: Saturday, July 10, 2004 4:01 PM To: [EMAIL PROTECTED] Subject: RE: [Declude.JunkMail] New Multiple Threat Lookup Database test for Declude JunkMail > I'm going to be letting Barry know about what is going on with this > thread. He doesn't monitor this list, but does get a copy of every single > support request that comes in, which in my opinion is more important at > this stage. But isn't this list considered the first line of support? Therefore, I would think that Barry would be at least subscribed to the list so he can see what is going in real time, whether or not he has time or the ability to respond. Which in response to your response on another response (follow that) those that are contacting Declude via support, I hope you are pointing them to this list, as that will take off some of the load from you. BTW, who does the live support? (Please do not tell me outsourced.) John Tolmachoff Engineer/Consultant/Owner eServices For You --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail scanned for viruses by Declude Virus (http://www.declude.com)] --- [This E-mail scanned for viruses by Declude Virus (http://www.declude.com)] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
