----- Original Message -----
Sent: Monday, July 12, 2004 4:31 AM
Subject: [Declude.JunkMail] Introduction
& Preliminary Survey Results
I realize that I have
been slow in posting on this list and in my own defense we have been very
busy, adding new staff to our business, visiting and talking to
customers, building the business infrstructure and attempting to learn
everything we could about our customers needs for both the short term and long
term.
Our survey was part of
that process and to all those who participated, Thank you. A large
proportion of the total customer base responded and provided us with
great information.
I thought it appropriate
to issue some feedback and while we are still analyzing all of the
comments a few items do stand out:
* Telephone Support -
Evenly split but with added comments that 'Live Chat' is a better option than
telephone support.
* Wizard/GUI interface -
Again almost 50%-50% with the majority of positives being from people who
identified themselves as more recent users.
* Most common
complaints:
-
Documentation
- Only
available on IMail (It appears that some customers only use IMail to
operate Declude)
-
Steep learning curve
* Most common
accolades:
-
Support
-
Stability of software
-
Price
Anyone who wishes to talk
with me with any concerns, questions or comments relating to the business
and our vision for the future is more than welcome to call (978) 499-2933 or
send me an email [EMAIL PROTECTED] and I will be
happy to listen, discuss and take any advice you wish to provide.
Barry
Simpson
CEO
Declude
