We're working on an independent version of SpamReview that has more information and adjustments capabilities built in, but there are two existing freeware products on the Declude Utilities page: SpamReview being a desktop app, and another one (sorry forgot the name) being web based.
We review the hold queue several times a day, adjusting for false positives, and have a spam reporting address to adjust for false negatives. We figure it takes us about an hour/10k messages/day for the review and tweaking process. We are considering moving to a bulk folder mentality, with automated processes for users to report messages as spam or not spam. Depending on your willingness to spend the time, I would recommend manual reviews instead of bulk folders until you're satisfied with your filtering level and confident in your adjustment processes. Darin. ----- Original Message ----- From: "Chris Ulrich" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Monday, October 25, 2004 10:37 AM Subject: [Declude.JunkMail] Best Practices for handing legit email flagged as spam? Hi all. We've been struggling a bit with this issue. We have a variety of tests in place, and basically have just changed our settings to: WEIGHT10 WARN WEIGHT20 BOUNCEONLYIFYOUMUST WEIGHT40 DELETE The hope is that it will bounce some of the false positives back to the senders so we don't get complaints from people that they are not receiving their emails (which previously were getting deleted) and that if it is "so offending" (it hits 40) that we delete it. I know there is a HOLD option where we could review it, but: 1. How time consuming is it to go in and review these messages? Do you waste a lot of time doing it? 2. How exactly do you review these and, if it looks legit, flag it as OK to go? Are there any tools where you can basically browse through the subjects, senders, etc., like you would with Eudora or Outlook? Or do you have to manually look at each? Any thoughts would be appreciated! Thanks Chris --- [This E-mail scanned for viruses by Declude Virus] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
