Hi Bonno, Actually, it seems I missed a statement front and center on their upgrades pages that says that you have to have a current SA in order to do a level upgrade between Lite, Standard, and Pro.
It sounds like they may consider bundling a level upgrade with an SA at some point in the future. Darin. ----- Original Message ----- From: "Bonno Bloksma" <[EMAIL PROTECTED]> To: <[EMAIL PROTECTED]> Sent: Thursday, December 02, 2004 8:07 AM Subject: Re: [Declude.JunkMail] Email being released today - Advance Notice Hi Darin, > But my question was on receiving an SA with the purchase of an upgrade. > > So, if we purchase a level upgrade, do we get the current version, or are we > stuck with the version that was available when our SA ran out? Talked to someone from Declude about just that a while ago. Their point *then* was you would be allowed to use the version which was current at the moment your SA ran out. My point to then was: a "level upgrade" should include an upgrade to the version current at the time of the upgrade. Of course for any bugfix/update after that one would need a valid SA. I still thing this is a "normal" way of doing business. The other way allows me to buy an "old" product at today's price. At that time they did not agree with me but maybe their point has changed. > Darin. Groetjes, Bonno Bloksma > ----- Original Message ----- > From: "Don Schreiner" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Wednesday, December 01, 2004 11:48 AM > Subject: RE: [Declude.JunkMail] Email being released today - Advance Notice > > > Barry, > > I hate to disagree with you! See below email. I am also working on > finding in my archive another email between Scott and self clarifying > Service Agreements this same topic. > > -Don > > -----Original Message----- > From: R. Scott Perry [mailto:[EMAIL PROTECTED] > Sent: Tuesday, January 14, 2003 2:41 PM > To: [EMAIL PROTECTED] > Subject: Declude Service Agreement > > Thank you for your order for a Service Agreement. > > This E-mail confirms the purchase of your 1 Year Service Agreement, > which > will be good through January 31, 2004. > > The Service Agreement entitles you to free upgrades and support during > the > term of the service agreement. The Service Agreement covers all Declude > > programs that you have purchased in the past. You do not need a new > activation code; your current activation code will continue to work. > > Please note that we now have a special E-mail address for urgent support > > issues ([EMAIL PROTECTED]). Standard support questions can be sent to > [EMAIL PROTECTED] > > If you have any questions, please let me know. Thanks. > -Scott > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Barry Simpson > Sent: Wednesday, December 01, 2004 11:10 AM > To: [EMAIL PROTECTED] > Subject: RE: [Declude.JunkMail] Email being released today - Advance > Notice > > > Explanation of Service Agreements > > 1. Service Agreements have always been "Per Server", that is to say that > if > you own JunkMail on Two Servers then you should have paid two service > agreements. In the past this would have cost you $295 * 2 - $590. Today > it > will be $132 * 2 = $264. A significant saving. > > 2. The rules on upgrades have always been that an upgrade between > product > levels e.g. Lite to Standard, does NOT include any extension in Service > Agreement. > > Both these rules have been set by Scott years ago. > > - Barry > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Don Schreiner > Sent: Wednesday, December 01, 2004 10:58 AM > To: [EMAIL PROTECTED] > Subject: Re: [Declude.JunkMail] Email being released today - Advance > Notice > > That is how I recall it too, but not sure based on the sites verbiage. > We > have license for Declude Pro AV/JM on one server and separate license > for > Declude Standard AV/JM at another server/location. Does the $264 JM/AV > Service Agreement option cover both these licenses as in the past? > > -Don > > ----- Original Message ----- > From: "Darin Cox" <[EMAIL PROTECTED]> > To: <[EMAIL PROTECTED]> > Sent: Wednesday, December 01, 2004 10:34 AM > Subject: Re: [Declude.JunkMail] Email being released today - Advance > Notice > > > Sounds like some good changes. > > How does upgrading one or more products affect service agreements? For > example, if we have JM and AV standard, and upgrade one to Pro, what > service > > agreement would we end up with? > > I believe in the old model, upgrading one would effectively result in a > year > > support for both, but I may be incorrect. > > Darin. --- [E-mail scanned at tio.nl for viruses by Declude Virus] --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com. --- [This E-mail was scanned for viruses by Declude Virus (http://www.declude.com)] --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
