Heimir,

I understand everyone's level of frustration - I think THAT is actually a
constructive suggestion. We can't do anything about how long this take, but
at least people would feel treated fairly. I think your email deserves
serious consideration.

Best Regards
Andy Schmidt

Phone:  +1 201 934-3414 x20 (Business)
Fax:    +1 201 934-9206 


-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Heimir Eidskrem
Sent: Tuesday, August 23, 2005 12:39 PM
To: [email protected]
Subject: Re: [Declude.JunkMail] IMail 8.02

Do we need Imail 8.2?

Its besides the point.
We do pay for service agreements and we do expect and demand that the
software we pay for.

When an error that shuts down the mail server is found it must be fixed
ASAP.
waiting for over 2.5 months so far is unacceptable.

I assume that Declude will extend our service contracts for the time when
they had a faulty product on the market.


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