Yup, I am frustrated.
I spent hours working on this problem over the weekend.
We went down multiple times and got tons of complaints from clients.
I guess I missed the email from Declude to all clients notifying us
about this known error.
I went back and looked but couldnt find it.
I am also guessing that they are not really working to fix the problem
but instead creating a new better product.
I find that unacceptable it thats the case.
I need a working program now, not a better one in the future.
2.5 months to fix this bug sounds crazy to me.
Andy Schmidt wrote:
Heimir,
I understand everyone's level of frustration - I think THAT is actually a
constructive suggestion. We can't do anything about how long this take, but
at least people would feel treated fairly. I think your email deserves
serious consideration.
Best Regards
Andy Schmidt
Phone: +1 201 934-3414 x20 (Business)
Fax: +1 201 934-9206
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Heimir Eidskrem
Sent: Tuesday, August 23, 2005 12:39 PM
To: [email protected]
Subject: Re: [Declude.JunkMail] IMail 8.02
Do we need Imail 8.2?
Its besides the point.
We do pay for service agreements and we do expect and demand that the
software we pay for.
When an error that shuts down the mail server is found it must be fixed
ASAP.
waiting for over 2.5 months so far is unacceptable.
I assume that Declude will extend our service contracts for the time when
they had a faulty product on the market.
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