We block all POP3 and aliases that forward to aol.com because customers always manage to report the messages forwarded from our server as spam, and consequently blacklist our server with AOL. Customers ... sigh ...
________________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Butch Andrews Sent: Tuesday, August 01, 2006 10:14 AM To: [email protected] Subject: [Declude.JunkMail] Goober of the year I must write the list to see if my customer meets the criteria for "goober" of the year. We use Imail and Declude Junkmail. My customer requested over a year ago to be removed from Spam filtering and I did this. Recently he called and requested that we set up Imail to forward his email to a new email account he opened with AOL. Our customer support software makes these changes on our server so the fact that his mail folder was receiving unfiltered mail went undetected. In addition this winner went into his webmail interface and put a vacation notice that was sent to all incoming email that he had a new address at AOL and he included it in the email. I hope you can follow this. "Soooooo" now his account with us is receiving hundreds of spam that are forwarded to his new AOL account. He sends the spammer his new address with the vacation reply from our server. That email bounces back to my server which forwards it back to AOL. They bounce it back to him which forwards back to them via the mail forwarding he set up. Those spammers that are monitoring bounce back messages have his new address. My mail server becomes blocked by AOL. Isn't it great to be a small facilities based ISP trying to survive in today's Internet with customers like this? I closed his account. Thanks for the time I had to tell someone who might understand. --- This E-mail came from the Declude.JunkMail mailing list. To unsubscribe, just send an E-mail to [EMAIL PROTECTED], and type "unsubscribe Declude.JunkMail". The archives can be found at http://www.mail-archive.com.
