Yup! You got it! If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.7008
Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Office: 978.499.2933 x7008 Toll Free: 1-866.332.5833 x7008 Fax: 978.334.0700 Email: [EMAIL PROTECTED] ----- Original Message ----- From: David Barker To: declude.junkmail@declude.com Sent: Wednesday, April 18, 2007 11:39 AM Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" uh.. shouldn't that be WONDERTWINPOWERACTIVATE ON ------------------------------------------------------------------------------ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Linda Pagillo Sent: Wednesday, April 18, 2007 12:25 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" I'm David's tag team partner! Together we are invincible! Bring it on!!! *WonderTwin Powers Activate!!* :) If you have any further questions, please do not hesitate to contact me either by email or call Toll free 1-866-332-5833 Ext.7008 Linda Pagillo Technical Support Engineer | Declude Your Email Security is our business Office: 978.499.2933 x7008 Toll Free: 1-866.332.5833 x7008 Fax: 978.334.0700 Email: [EMAIL PROTECTED] ----- Original Message ----- From: David Barker To: declude.junkmail@declude.com Sent: Wednesday, April 18, 2007 11:04 AM Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" How can I forget I was happy to be beat up on again - it's been so long :) ---------------------------------------------------------------------------- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nick Hayer Sent: Wednesday, April 18, 2007 11:18 AM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" David, Do not take all these suggestions personal. You are our pinata - remember? :) -Nick David Barker wrote: >>- Pulled out the bad package Did this. - Rolled a new package (with an incremented version number) with the missing DLL, tested the package successfully and posted it to the website for downloaded Did this although no need for an incremented version number as it was not related to declude but rather the installer and it effected only Imail users who had not upgraded to the last declude build - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package Ok I could have done this. - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel So far it's only John and Dave I would have updated the "Whats New" web page. We had updated the Release notes. Where is the what's new page ? I *may* then also notify both support mailing lists. Anyone who was the JM list only should not have been effected as they were not notified of a release. I think Matt made a good point that Declude should start without the .dll and write an error message to the log, I have added this to the dev list. David -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Colbeck, Andrew Sent: Tuesday, April 17, 2007 1:01 PM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" My only two cents on this: If I were David Barker I would have: - Pulled out the bad package - Rolled a new package (with an incremented version number) with the missing DLL, tested the package succesfully and posted it to the website for downloaded - Checked my shopping cart or web logs and found out which customers had downloaded the bad version of the package - Contacted only those customers by phone and email; when there is an email problem, email is a lousy communications channel I would have updated the "Whats New" web page. I *may* then also notify both support mailing lists. The rest is so much sturm und drang. Andrew. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:02 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" So far this issue has effected 2 people. John and Dave. If there were 10's of others I can see your point however I am not emailing 4500 users when this is no longer an issue. It is because of people on these lists that provide us with good feedback, input and their 2 cents, that helps us provide a better service to the majority of users. In short thanks too John we did not have to send a second email. David ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Randy Armbrecht Sent: Tuesday, April 17, 2007 11:48 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" David, I normally do not put in my 2 cents worth to general discussions, but would like to this time just to help clarify the intent, as I see it, of the original request. Although I am a pretty avid (sp?) user of the forums/groups, I cannot imagine EVERYONE that is on the email distribition list is a frequent visitor to such. Those that are not will not learn of the mistakenly left out DLL file unless another email blast goes out. Randy Armbrecht Global Web Solutions, Inc. 804-442-5300 ________________________________ From: "David Barker" <[EMAIL PROTECTED]> Sent: Tuesday, April 17, 2007 10:33 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" The issue was corrected prior to notifying all customers, and therefore we did not need to send out a secondary email. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 10:18 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" Hi David, Thank you for addressing the AVG problem as quickly as you did. I also think Declude is doing a good stuff on the Virus and Spam lists and I have no problem how yesterday's communication was handled on the virus list. However, I thought I had received a direct HTML formatted customer notice, with logos as such (not just via the regular virus list) urging the install of the new version (but I no longer have those emails). So I had understood Dave that he was expecting the "warning - bad install" email to be sent through that same distribution. I only hope that I don't remember wrong and wasn't looking at some older notice. Best Regards, Andy -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Barker Sent: Tuesday, April 17, 2007 9:49 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" Andy and Dave, I had posted to the virus list as a courtesy giving everyone on the virus list the heads up before actually notifying all our customers. And yes I did post to the virus list again once John had identified the issue and it was corrected immediately, this all happened within a 25 minute time frame, I think it is unfortunate that perhaps you downloaded the Imail version during that window, and were upgrading from a version prior to the last release 4.3.40, that being said I do understand that it was annoying :) and I sincerely apologize for the inconvience. David Barker Director of Product Management Your Email security is our business 978.499.2933 office 978.988.1311 fax [EMAIL PROTECTED] ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Andy Schmidt Sent: Tuesday, April 17, 2007 9:29 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" John, I think the point Dave is making is: They did notify all clients individually about the availability of the new version, urging them to act immediately! However, when they managed to release an incomplete install, they did NOT send out a second notice to that exact same group to warn those who were trusting enough to follow their initial urging to upgrade that they better download a second time. In fact, if their customer portal has a "last login" field in their database, then they could have identified anyone who had accessed their customer portal that day and even restricted the follow-up warning to that group. I feel Dave's pain: I was lucky that I didn't have time earlier. Otherwise I could have been in the same boat. And by the time the installation failed - and NO mail was being delivered anymore, with customers up in arms about it - my last concern would have been catching up on the chatter on mailing lists. Best Regards, Andy From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of John T (lists) Sent: Tuesday, April 17, 2007 1:19 AM To: declude.junkmail@declude.com Subject: RE: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" The upgrade that came out today, 4.3.46, was specifically and pointedly only to correct a problem with the built-in AVG scanner that was created by a change AVG recently made. John T From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dave Doherty Sent: Monday, April 16, 2007 7:54 PM To: declude.junkmail@declude.com Subject: Re: [Declude.JunkMail] Warning re: "DECLUDE - CRITICAL VIRUS SCANNING UPDATE" I did so, and the upgrade went fine this time. So why did they restrict the distibution of the mod notice to the AV list when they sent individual emails to notify of the initial upgrade? This is more than annoying... -d --- This E-mail came from the Declude.JunkMail mailing list. 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