Hi Scott,

We have re-installed F-Prot and we continue to have the same issue.  We
execute declude.exe and restart SMTP service - once we do that we get a ton
of unknown virus alerts and in the system process there is about 20
declude.exe running.  What could be causing this?

Thanks,
CM

-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of R. Scott Perry
Sent: Tuesday, October 28, 2003 7:39 AM
To: [EMAIL PROTECTED]
Subject: RE: [Declude.Virus] containing the Unknown Virus



>We are getting this issue again, but now my customers receive "you have 
>a virus" notification the "Unknown virus".

That will occur if the virus scanner reports a virus, but does not report 
the virus name in the report.txt file as Declude expects it to appear.

>   They get one a sec.  I removed the
>declude.exe from the SMTP settings on imail - for now.  I also noticed 
>that I have 20 to 30 declude.exe process running at one time.  It was 
>so bad that it crashed the SMTP server.

>The log files show time out errors.

I would re-install F-Prot.  If something is seriously wrong, F-Prot may 
stay in memory until Declude Virus times it out (if it is waiting for user 
input, for example).

                                                    -Scott
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Declude Virus: Catches known viruses and is the leader in mailserver 
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