Replying to my own last post to close out this thread.
This morning I called Declude Support and got a tech right away. :-)
We deleted the Program Files/Declude folder, and ran SetupIMupgrade4340.exe
again. Worked like a charm.
The files were installed to the wrong place the first time, and were
installed to the proper place the second time.
The only difference I can see is the second Installation was started without
stopping the services first. The Installation stops the services as part of
the install and restarts them when it's done
Don't know if this could have anything to do with the issue, but I thought
I'd document it here.
Thanks Darrell, John T, and Matt for your help in my time of distress!
Bill Green
dfn Systems
Darrell,
The Logs stopped at the time I ran the Upgrade Install. At that time I
had:
stopped services - SMTP QueManager DecludeProc
copied my Declude folder to another location for a backup
Ran SetupIMupgrade4340.exe
Stopped DecludeProc again. (Setup had started it)
Started Services SMTP QueueManager DecludeProc
Checked the dec0322.log. No activity.
I opened the Imail\Declude Folder and found a new file called diags.txt.
It contained the error about the key.
I checked TaskMonitor and found Processor utilization had fallen to about
a third of normal, but the decludeproc process was running.
Noted that Declude was not functioning. I still received email but also
hordes of spam. Headers showed no declude lines.
Went to the Declude Website for instructions about the Installation.
Checked the archives about the key.
Panicked / Wrote desperate emails to declude.virus list.
Found a reference in the Archives to a Declude Folder in Program Files.
Checked Program Files and sure enough, I now have one.
Got List email from Darrell with proper Key Format. Entered CODE KEY# in
both places. Restarted services. Still no Log Activity, and diags.txt
still showed the error about the Key.
Renamed and copied Declude.IMail and DecludeProc.Imail to IMail folder and
restarted services. Log Activity started.
Now that Declude is running again, decludeproc -v shows I'm still at
3.0.5.20. IMail\Declude\diags.txt no longer shows the error.
I'm confused, But at least I'm up and running. :-)
Bill Green
dfn Systems
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