(sorry for evtentual double posting - got the wrong mail-account before...)
Hi Christoph, Phil, dror, * The discussion goes excatly into the right direction - but I would like to actually do things step by step, and not not doing anything right now because there is a far goal we would like to reach sometime. So please slow down and take it one step at a time :) What do I mean? The first step would be to actually start talking to users. This is what I try to intend right now. This should be purely voluntary, un-obstrusive and will for sure be biased in the one or the other way. But it is also done without great effort from our side. This way we can gain experiences with talking to our users. In the course of these surveys we can then (user-centrically) evaluate the acceptance of other ways of involving users into the development. As it has been discussed in this thread this mainly divides into two sections: - We will need to install a direct feedback into LibO. This should aim at users reporting problems, wishes, but also positive feedback and targets all existing users. The trigger for communication here is the user. - We will need to install one or more ways to quickly solve questions arising during development, e.g. to user-centrically decide between two options. The target here are existing as well as potential users. The trigger for communication here is the (UI-)development team. These are channels of communication between users and developers. On these channels communication needs to be goal directed, as dror mentions. So each survey needs a goal and needs to be quality assured in order to not-piss-off participating users (They will be lost forever!). To pick up other examples: - If we want to do online focus-groups, we can recruit participants via these channels. - If we want to set up a group of lead-users, we can recruit them via... well you know :) But it does not stop there. We will e.g. need a way to store and handle the incoming data. So doing anything just quick and dirty will not work out in the end. So my advice is to slowly but steadily go on on this topic. If you - the team - agrees, I would very much like to volunteer and take responsibility to drive this process step-by-step towards the far goal of establishing a good communication between team and user - or even better: make the users part of the team. As it happens, I do this kind of work professionally and via OpenUsability.org with quite some experience in Free Software. As well I am having fun doing so and I am working on a tool, that will help us and other Free Software as well on solving the above mentioned issues. So what do you think? Best, Björn Am Donnerstag, 16. Juni 2011, 15:17:57 schrieb Phil Jackson: > Hi Dror > > That might work by restricting voting to unique users. > > I think it will be problematic trying to control groups though - how do > you identify a group and associate users with it? > > There will always be people who contribute more than others, sometimes > out of genuine interest, sometimes in order to unduly influence outcomes. > > If we get large samples of feedback, I would think that this would > negate having to make decisions about the numbers and groups and what > they actually mean. It would be simple enough to set a minimum number of > entries before the decision is accepted, much like a citizens' referendum. > > Cheers > > Phil Jackson > > On 6/16/2011 1:26 PM, drorlev wrote: > > Hi Phil, > > > > What you suggest (a built-in list of proposed changes to choose from) > > seems very interesting to me. > > Personally, as a user, I would have liked it a lot. > > > > Still, one thing that bugs me is the possibility of sampling bias. > > Assuming that there are several groups of LO users that have different > > design requirements, the worry is that some groups will contribute to > > the > > survey more then their relative share in the general users population. > > > > A possible way to control for this might be to have users who wish to > > contribute register to an account in which they have to provide some > > demographic data. In order to influence, one will have to register and > > tell a bit about him/her-self. > > > > This will enable, first, to look for different user-groups (in terms of > > usage preferences) and then adjust the poles by demographic statistics > > (for example, if the users population has about the same amount of > > small-business users and students, but it turns out that students are > > much more active in sending their preferences, the survey analyst can > > weigh each contribution by group-membership weight in the general users > > population). > > > > Such a registration-based system can also control for multi-votes. > > > > HTH, > > dror > > > > -- > > View this message in context: > > http://nabble.documentfoundation.org/User-Research-tp3067418p3070307.ht > > ml Sent from the Design mailing list archive at Nabble.com. -- Voluntary Open Source Usability: http://www.OpenUsability.org Commercial Open Source Usability: http://www.OpenSource-Usability-Labs.com -- Unsubscribe instructions: E-mail to [email protected] Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/design/ All messages sent to this list will be publicly archived and cannot be deleted
