Shawn. On Fri, 2011-06-17 at 16:08 +0200, Shawn Beasley wrote:
> Hi all, > > This thread is awesome and almost too much for one thread :D I would like to > jump into the deep end of the pool now and hopefully not sink to the bottom > like a rock. I am relatively new here and look forward to helping out where I > can. IMHO, the biggest problem I have with researching user's needs is - > already being discussed in this topic - the analysis of the data received. > Forgive my ignorance, if I have over-read this somehow, but: > > What data mining is being done now? > Where is this stored? > Where are, and who is doing, the analysis of this data? > > IDEAS/ENHANCEMENTS > The otrs.org are using ideascale.com for collecting user ideas. > Unfortunately, my experience - as Community Manager from this project - with > this service is less then satisfying. An alternative is IdeaTorrent [ > http://www.ideatorrent.org/ ]. Again an unfortunate situation here is that > the developer is currently (AFAIK) not continuing development on this project. > > Pro: > Users can give feedback about a product and vote on these ideas. > Lot's of promotion of such system will lead to a good idea of the "real" need > of the "active" user trying to give LibO feedback. > Users can offer multiple solutions. > Users can comment, discuss, bookmark ideas. > > Con: > It can get messy; users do not always describe things pretty > Can lead to high maintenance depending on the amount of feedback. > > > On Jun 17, 2011, at 12:53 , Sveinn í Felli wrote: > > > > > Has already been mentioned: > > - direct feedback from inside LO > > - online user surveys > > - user polling system (on new/changed features) > > - existing usage data [1] > > - (future?) installation/download data [2] > > > > I can imagine additionally a couple of ways to get user/usage data: > > > > - Usage tests/surveys for institutions/enterprises/other group deployments. > > That is, something sysadmin/IT-staff can ask their users to participe in, > > maybe focusing also on their own deployment (being useful for them > > directly). > > This is something that must either be VERY comprehensive (due to differing > usage models) - almost impossible - or done/promoted at live events. > > > - Self tests; e.g "My word processing skills - basic level" or "Test your > > spreadsheet magic - advanced". People seem to like such tests, maybe it > > appeals more to the games/sudoku/crossword population. > > I like this idea, because we can do statistical research based upon estimated > time to preform (see below) certain tasks. ..../me dreaming about a google > docs like test environment where tools Click Monitor Tools can be used to > trace users movements ...... At the end of the test, we can then survey the > users subjective experience and post these on said website for commenting. > > > - Timing some defined actions/workflows in differently setup alpha/beta > > versions could give good indications on whether a feature change is a > > progression or not. Could be resource demanding (building/comiling several > > additional branches) but could become relatively easy with a 'skin-enabled' > > interface. > > > Go Firefox! :) > > Ok, I am done. I hope there was something in my rambling of value. Keep up > the good work on the thread, and if I can help here I will. > > ////shawn > > Some user feedback exists in the Users email list and user supplied bug reports. These usually consist of help requests, problems, and possible features. I believe no one is tracking this information is a searchable format. -- Jay Lozier [email protected] -- Unsubscribe instructions: E-mail to [email protected] Posting guidelines + more: http://wiki.documentfoundation.org/Netiquette List archive: http://listarchives.libreoffice.org/global/design/ All messages sent to this list will be publicly archived and cannot be deleted
