On Fri, Jun 6, 2014 at 5:31 PM, Julien Wajsberg <[email protected]> wrote: > If I can summarize your thoughts, in my decreasing order of importance : > > 1. when I report bug, they basically get ignored > -> this is the #1 issue to have a sane community. > > The owners or peers of components should definitely triage their coming bugs > at least once a week. Maybe different people in the team every week, pick > your own process, but letting a user bug without an answer is really bad. > And this must be done for every component; any component that has no > specific owner needs to have one.
As much as I agree that owners of peers of components need to pay close attention to bugzilla, I don't think it's going to work to have engineering be the support channel for our users. In part, many people's bugs are other people's features. There's probably lots of people that love the home button vibrate. The question is, do almost all people prefer to have the vibration enabled? Or disabled? Or is there strong enough, but separate, opinions that we should enable it to be configurable? Debating and guessing at this in bugzilla doesn't seem like a good solution. We really need help from our support community and organization to help understand what users generally perceive as problems, and which problems are more severe than others. / Jonas _______________________________________________ dev-b2g mailing list [email protected] https://lists.mozilla.org/listinfo/dev-b2g
