I agree with Dale as well as Mihai. We should look on seeing how we can improve things and it's a good point that we do need a central point of information/forum that's easy to find and searchable (content + in search engines).
I would suggest, Mihai, is to file bugs in regards to those points. Keep it emotionally neutral and point out facts and data points and ping the right people with a needinfo in the bug. If the bugs are emotionally charged, then chances might be it might get dismissed faster than being looked at. On Thu, Oct 22, 2015 at 3:11 AM, Dale Harvey <[email protected]> wrote: > It doesnt matter what resources and support is available, they obviously > did not find it or found it lacking. Personally I would agree that we do > not have a cohesive strategy for supporting our users. > > I wouldnt look at feedback as points to agree or disagree with, they are > indications of where we can improve. > > On 22 October 2015 at 12:03, Kumar Rishav <[email protected]> wrote: > >> I would disagree on point no. 2. There are lots of resources and supports >> from Fx OS team. It seems like that guy is not aware of resources and >> communication mediums. >> Also, now Mozilla is not concentrating on low end phone. >> >> Thanks >> On 22 Oct 2015 2:29 pm, "Mihai Barbat" <[email protected]> wrote: >> >>> Hi >>> >>> I'm not sure if you guys are on https://www.reddit.com/r/FireFoxOS, but >>> yesterday I read an interesting feedback from a developer which I want to >>> share here, as I feel it's valuable. >>> >>> I have my grumbles from app developer perspective, I'm not specializing >>> on apps, just want to share some experience, feel like this thread is >>> appropriate to gather some gripes related to FxOS ecosystem. >>> >>> 1. >>> >>> To push update to existing packaged(the one, that could work >>> offline) app on firefox marketplace you'll have to wait 2 weeks, if you >>> have some bug in app, and it was found by reviewer, congrats, another 2 >>> week waiting time. 1 hour for chrome app store for example, that >>> dramatically reduce number of updates you are willing to push. >>> 2. >>> >>> No resource for fx developers to gather and discuss some problems or >>> share experience in app development, no community management from Mozilla >>> side at all, seriously Mozilla, why not to setup Discource and gather >>> developers in one place !? >>> 3. >>> >>> No business for app developers, if you are concentrating on cheap >>> phones for 30-35$, that means no one buys you app even for 1$, that will >>> limit platform in both quality and quantity of the apps. >>> 4. >>> >>> No analytics, I don't know if app is being used or not, can't add >>> Google Analytics because security restrictions for packaged apps and no >>> solution from Mozilla. That means I don't have any actionable data about >>> the app, how many active users, what's average user session, is it worth >>> pushing updates or it's dead and no one needs it? >>> >>> And somewhat personal experience, I have an app that rated 4.5* on >>> Chrome store, on FxOS - 2*, why - cause people demand app content in >>> spanish while it's english only, well, I guess that's result of platform >>> distribution. >>> >>> I wish FxOS to succeed, but in it's current state it's far from being >>> good both from user and developer perspectives. >>> >>> >>> _______________________________________________ >>> dev-fxos mailing list >>> [email protected] >>> https://lists.mozilla.org/listinfo/dev-fxos >>> >>> >> _______________________________________________ >> dev-fxos mailing list >> [email protected] >> https://lists.mozilla.org/listinfo/dev-fxos >> >> > > _______________________________________________ > dev-fxos mailing list > [email protected] > https://lists.mozilla.org/listinfo/dev-fxos > >
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