Hi,
Has the registry xfer policy changed regarding transfer of remaining time
from NetSol to OpenSRS ?
Up until now, any domain xfers I did from NetSol carried over the balance
of time left with NetSol, and Tucows added one year to it.
Apparently this has now changed.
A client renewed a domain with NetSol (paid them $35 for 1 year), then did
a registry xfer from NetSol to OpenSRS (adding another year, toal 2 years
according to my simple math). The xfer went through OK but OpenSRS is
showing the domain expires next year, not 2 years from now.
How so?
I called up NetSol and the person I spoke with adamantly insisted that
this is correct: any domain xfer away from NetSol loses any time left on
the domain. Apparently this is spelt out in their policy though I could
not see where (nor could the NetSol person but she still adamantly
insisted that that's the policy). I asked if this is new and did not get a
straight answer.
So Tucows folks, please help me out here, what is the real answer?
Should we stop telling our clients that we will transfer the balance of
the time remaining on their account ? When did this change anyway, and
how come it changed so quietly? That was a big selling point for us. If
this is true, did this happen on NetSol's request or Tucows request? I
can't imagine NetSol benefits from this much, so if this is true, perhaps
this was initiated by Tucows? And knowing Tucows, this would be way out
of character for Tucows (but not NetSol) so I am really puzzled by all
this ... H-E-L-P !!!
best regards
Mike Salim.
