On Tuesday, June 25, 2024 at 5:19:22 PM UTC-4 Mike Shaver wrote:

While you’re addressing comments, I’d appreciate an answer to my question 
here: what was the motivation behind redacting that portion of the email to 
customers, if not to conceal information related to redaction procedures?

You want to make it clear that you aren’t concealing anything, but you 
haven’t given us any reason to believe otherwise.

Mike


The letter was shared as an example of what was sent from us directly to a 
subscriber. The question posed was “what was the contents of the email sent 
to providers asking for revocation to begin with?”. We posted the 
communication’s contents in the thread and removed the step-by-step 
instructions and the contact information for support as we didn’t feel that 
was the request’s focus. It was not redacted to conceal the specific 
instructions provided and the full letter was shared in its entirety 
quickly after it was requested.  
 

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