On 16.04.2013 20:34, Gary Martin wrote: > On 16/04/13 19:19, Branko Čibej wrote: >> On 16.04.2013 18:59, Joachim Dreimann wrote: >>> There seems to be some concern around our current policy of not >>> allowing >>> anonymous users to report issues, and especially not allowing >>> registered >>> users to report/edit/comment on tickets by default. >>> >>> We've had several people speak out in favour of changing this, >>> arguing it >>> would be for the best of the community. >>> >>> As a first step I propose that we give all registered users the >>> editor_group permissions: >>> TICKET_CREATE >>> TICKET_EDIT_DESCRIPTION >>> TICKET_MODIFY (which implies commenting permissions) >>> WIKI_CREATE >>> WIKI_MODIFY >>> >>> This would be done immediately and before implementing >>> http://trac.edgewall.org/wiki/SpamFilter or similar unless someone >>> volunteers to do so soon. >>> >>> Any objections? >> None at all. >> >> Regarding registration ... note that issues.apache.org/jira requires it >> in order to create or modify tickets. But it's only an e-mail >> verification thing. >> >> Maybe we somehow combine ticket creation and registration (at least >> e-mail address submission) into one step? Something along these lines: >> the ticket-create dropdown and form would be available to anonymous >> users, but before submitting the ticket, we'd ask them to either log in, >> or provide an e-mail address -- thus implicitly registering, and we'd >> follow that up with e-mail verification. >> >> I would not allow comments or other ticket modifications from anonymous >> users. >> >> -- Brane >> > > Well, it would be useful to allow for comments so that you can ask > someone a question about the ticket they raised or get back > confirmation that it worked for them if they wanted to. > > Apart from that, it is a very good question whether that is as odious > a process as having to do a capcha. The trick maybe to convince them > to still submit the ticket they just wrote out when they have to then > go through another few steps to complete. > > I wonder if it would be possible to have a system to moderate tickets > and comments prior to raising for anonymous users?
The point of not allowing comments from anonymous users is that it's kind of hard to figure out who the author is. The same holds for ticket submissions; but, if an anonymous submission is accompanied by an e-mail address, then at least you have /some/ ID that you can cross-reference from. And since submitting a ticket already requires filling in a (small) number of fields, adding an e-mail field wouldn't hurt as much as for comments. -- Brane -- Branko Čibej Director of Subversion | WANdisco | www.wandisco.com
