Hi all,
We are setting up a Helpdesk/documentation management solution. In order to
encourage staff acceptance, this tool should require very little of staff. We
would like for staff to be able to file a helpdesk ticket by sending an email,
and have the helpdesk personnel use the helpdesk tool to organize and respond
to tickets. Staff are already familiar with, and frequently using, their email
tools, so this is a natural connection.
How can we use Bloodhound to support operations and helpdesk staff to
communicate efficiently, using familiar tools such as IMAP, GMail, iMail,
Thunderbird, Outlook, etc?
--
Brylie Oxley
Data and Systems Coordinator
Nonprofit Technology Network
http://nten.org
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1020 SW Taylor, #800
Portland, OR 97205
Phone: 1-415-397-9000
Fax: 1-415-814-4056
NTEN is a 501(c)3 tax exempt organization.
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