On 11 November 2013 09:10, Joachim Dreimann <[email protected]>wrote:
> > > > On 11 Nov 2013, at 08:33, Ryan Ollos <[email protected]> wrote: > > > >> On Fri, Nov 8, 2013 at 9:01 AM, Brylie Oxley <[email protected]> wrote: > >> > >> Hi all, > >> We are setting up a Helpdesk/documentation management solution. In > order to > >> encourage staff acceptance, this tool should require very little of > staff. > >> We > >> would like for staff to be able to file a helpdesk ticket by sending an > >> email, > >> and have the helpdesk personnel use the helpdesk tool to organize and > >> respond > >> to tickets. Staff are already familiar with, and frequently using, their > >> email > >> tools, so this is a natural connection. > >> > >> How can we use Bloodhound to support operations and helpdesk staff to > >> communicate efficiently, using familiar tools such as IMAP, GMail, > iMail, > >> Thunderbird, Outlook, etc? > >> -- > >> Brylie Oxley > >> Data and Systems Coordinator > >> Nonprofit Technology Network > >> http://nten.org > >> > >> It's that time again! Register now <http://www.nten.org/ntc> for the > 2014 > >> NTC in Washington DC, March 13-15. Early bird rates end Dec. 13, save > $300 > >> on your #14NTC registration by joining or renewing your NTEN > >> membership<http://www.nten.org/join>. > >> > >> 1020 SW Taylor, #800 > >> Portland, OR 97205 > >> > >> Phone: 1-415-397-9000 > >> Fax: 1-415-814-4056 > >> > >> NTEN is a 501(c)3 tax exempt organization. > > > > > > Email2Trac (1) seems to be a popular plugin for Trac that allows > converting > > emails to Trac tickets. The plugin hasn't been tested with Bloodhound as > > far as I know, and I'm not sure if it will work with the Multiproduct > > extension in Bloodhound, but I think it would be worth giving it a try. > If > > you have any issue, we can help you work through them. > > > > (1) http://trac-hacks.org/wiki/EmailtoTracScript > > We have used it successfully with Bloodhound in our company for a similar > system. That was in then days before MultiProduct though, so it would be > great to hear back from you if you try it Brylie. > > - Joe I'm having a look into this. As it is not a true plugin there are some changes that are required so that it is multiproduct aware. I think I am most of the way to working out what these should be and so I will pass on the details to the maintainer shortly. Cheers, Gary
