> On 11 Nov 2013, at 08:33, Ryan Ollos <[email protected]> wrote: > >> On Fri, Nov 8, 2013 at 9:01 AM, Brylie Oxley <[email protected]> wrote: >> >> Hi all, >> We are setting up a Helpdesk/documentation management solution. In order to >> encourage staff acceptance, this tool should require very little of staff. >> We >> would like for staff to be able to file a helpdesk ticket by sending an >> email, >> and have the helpdesk personnel use the helpdesk tool to organize and >> respond >> to tickets. Staff are already familiar with, and frequently using, their >> email >> tools, so this is a natural connection. >> >> How can we use Bloodhound to support operations and helpdesk staff to >> communicate efficiently, using familiar tools such as IMAP, GMail, iMail, >> Thunderbird, Outlook, etc? >> -- >> Brylie Oxley >> Data and Systems Coordinator >> Nonprofit Technology Network >> http://nten.org >> >> It's that time again! Register now <http://www.nten.org/ntc> for the 2014 >> NTC in Washington DC, March 13-15. Early bird rates end Dec. 13, save $300 >> on your #14NTC registration by joining or renewing your NTEN >> membership<http://www.nten.org/join>. >> >> 1020 SW Taylor, #800 >> Portland, OR 97205 >> >> Phone: 1-415-397-9000 >> Fax: 1-415-814-4056 >> >> NTEN is a 501(c)3 tax exempt organization. > > > Email2Trac (1) seems to be a popular plugin for Trac that allows converting > emails to Trac tickets. The plugin hasn't been tested with Bloodhound as > far as I know, and I'm not sure if it will work with the Multiproduct > extension in Bloodhound, but I think it would be worth giving it a try. If > you have any issue, we can help you work through them. > > (1) http://trac-hacks.org/wiki/EmailtoTracScript
We have used it successfully with Bloodhound in our company for a similar system. That was in then days before MultiProduct though, so it would be great to hear back from you if you try it Brylie. - Joe
