I think perhaps we should keep how the bot works now. If we hear anything from the community complain about this problem, we should discuss with the community to know what a better solution may be. Otherwise, we are just assuming their inconvenience. Because from my own experience, I don't mind creating the issue again following the community's rules as long as my issue can be resolved ASAP. So in the meantime, we should provide more help and be nicer to the community to help them fix the problems.
Wenli On Mon, Aug 26, 2019 at 3:23 PM Yi Shen <shenyi....@gmail.com> wrote: > I agree with Wenli. > > Besides, we can keep improving the experience of editing an issue with > template, like the issue helper we are using. > Also it's necessary to give a clear and nice guidance to encourage > developers how to create a new one with right format if his issue is > closed. > > > On Mon, Aug 26, 2019 at 11:09 AM Ovilia <oviliazh...@gmail.com> wrote: > > > Hi all, > > > > Our GitHub bot currently automatically closes issues that didn't create > > using our issue helper [1] because hose who open issues tend to forget > > important information like what's expected, what's wrong, demos to > > reproduce, and etc. > > > > The main considerations were: > > When that information is missing, we cannot help them. So we have to ask > > them to provide that. But some people don't come back to GitHub until a > few > > days or weeks passed. Then, they provide some information. But most > likely, > > they missed something this time again, so that we still cannot fix their > > problems. > > > > But I agree this is not the best experience we could provide to our > users. > > So please give your advice on how to improve the experience as well as > keep > > the maintaining job efficiently. > > > > > > [1] https://ecomfe.github.io/echarts-issue-helper (This will be moved to > > Apache domain within a week.) > > > > Wenli > > > > > -- > Yi Shen > Senior Developer > Baidu, Inc. >
