Perhaps there is a more gentler way for this bot to help foster more collaboration such as only closing issues on a weekly basis, applying a label, asking the issue author to change their issue description rather than auto closing
On Mon, Aug 26, 2019 at 2:38 AM Ovilia <oviliazh...@gmail.com> wrote: > I think perhaps we should keep how the bot works now. > If we hear anything from the community complain about this problem, we > should discuss with the community to know what a better solution may be. > Otherwise, we are just assuming their inconvenience. Because from my > own experience, I don't mind creating the issue again following the > community's rules as long as my issue can be resolved ASAP. > So in the meantime, we should provide more help and be nicer to the > community to help them fix the problems. > > Wenli > > > On Mon, Aug 26, 2019 at 3:23 PM Yi Shen <shenyi....@gmail.com> wrote: > > > I agree with Wenli. > > > > Besides, we can keep improving the experience of editing an issue with > > template, like the issue helper we are using. > > Also it's necessary to give a clear and nice guidance to encourage > > developers how to create a new one with right format if his issue is > > closed. > > > > > > On Mon, Aug 26, 2019 at 11:09 AM Ovilia <oviliazh...@gmail.com> wrote: > > > > > Hi all, > > > > > > Our GitHub bot currently automatically closes issues that didn't create > > > using our issue helper [1] because hose who open issues tend to forget > > > important information like what's expected, what's wrong, demos to > > > reproduce, and etc. > > > > > > The main considerations were: > > > When that information is missing, we cannot help them. So we have to > ask > > > them to provide that. But some people don't come back to GitHub until a > > few > > > days or weeks passed. Then, they provide some information. But most > > likely, > > > they missed something this time again, so that we still cannot fix > their > > > problems. > > > > > > But I agree this is not the best experience we could provide to our > > users. > > > So please give your advice on how to improve the experience as well as > > keep > > > the maintaining job efficiently. > > > > > > > > > [1] https://ecomfe.github.io/echarts-issue-helper (This will be moved > to > > > Apache domain within a week.) > > > > > > Wenli > > > > > > > > > -- > > Yi Shen > > Senior Developer > > Baidu, Inc. > > >
