> Yet open tickets do in some ways suggest they may happen sometime which isn't > the case.
Agree 100%. I'm pretty happy closing tickets with a status that indicates just what you are saying; "This is so old that we can no longer effectively work it. If you disagree, please open a new up-to-date ticket. " Maybe we can have a closed ticket status like "OBSOLETE" or something like that? Adam > On Apr 13, 2018, at 11:58 AM, Andy Seaborne <a...@apache.org> wrote: > > The number of unresolved tickets has climbed a bit recently so I cheated and > went and cleaned up some old ones to keep the count down. The batch today > were over 4 years old (arbitrary choice) and look to be done, superseded or > in some way no longer relevant. > > I thought they were all clear-cut but do reopen them if you see ticket > differently. > > Generally, what to do about old tickets? > > Some are still relevant, some are addressed elsewhere, some have drifted to > the point of being difficult to understand. Where an old ticket that isn't > getting any interest (there are at least 5 SDB tickets), I don't see that > having it open serves much purpose; it isn't a promise to do anything about > it. If new information comes along, it is likely in a new ticket. Yet open > tickets do in some ways suggest they may happen sometime which isn't the case. > > Thoughts? > > Andy >